Talent Development Section Head
Saudi Ceramics
Total years of experience :16 years, 10 Months
Manage, develop, implement, and evaluate training for all levels of staff that enhances the productivity and quality of work, builds employee loyalty, engagement, and morale also I'm responsible for the ongoing management of employee engagement surveys and follow-up programs.
Setting goals, and providing professional development updating all training for ongoing employee development.
Successfully coach Trainers and meet KPIs and strengthen sales and customer service skills.
Provide effective training programs and successfully achieve a high percentage of customer satisfaction and retention.
Organizing, coordinating, delivering talent development programs, and deliver high-impact training.
Collaborate and consult with management to understand the business outcomes essential for Saudi Ceramics success
Train new hires across sales and sales support functions, in Saudi Ceramics.
Design, implement and manage educational programs for our sales team using industry best practices, continuously develop new approaches and techniques.
Manage sales team to identify the challenges they face on-the-job and create tools and materials to increase productivity and maximize revenue.
Evaluate sales team performance to ensure incorporation of taught techniques and collect feedback from sales team on training effectiveness.
Increase the skills needed to guide the sales / B2B Representatives to achieve their targets and KPI’s. & Prepare yearly Training Need Analysis for Saudi Ceramics co. / 4500 employees.
Serve as a trainer facilitator for a variety of leadership development training programs in Crystellcall company.
Deliver an integrated training curriculum that supports short and long-term business priorities strategies.
Assist in evaluating training development program effectiveness utilize evaluation data to recommend
changes in instructional objectives.
Provide consultation on prioritizing Crystellcall company-wide training programs.
Analyze and understand existing development gaps and identify program needs to inform the organization-wide learning and development strategy.
Accountable for all aspects of the training programs across relevant functions: planning, design, delivery,
evaluation according to best practices.
Provide a consistent communication strategy that keeps employees connected and motivated - using a
variety of tools including leading communication strategy for Fiber Business Solutions.
Drive training programs and Contribute to creating an exceptional learning experience.
Direct employee training activities across the Fiber Business Solutions goals.
Successfully Accomplish staff results by communicating expectations; planning, monitoring, and appraising job results; coaching, counseling, coordinating, and developing personal growth opportunities. and productivity standards.
Review training techniques and programs for inefficiencies and provide recommendations to improve the engagement, performance, and mobility of team members across the organization.
Review the measurement of all training programs to ensure alignment with overall business objectives and include mechanisms for ongoing analysis.
Actively supports and promotes Crystellcall's core values, statement of purpose, strategies, understands and complies with best practices.
Successfully achieve Crystellcall goals and objectives.
Managing a huge number of high and valuable customers and accounts, also Identifying key accounts by analyzing current growth, strategic importance, and future potential.
Manage and develop the improvement areas within the current B2B operations, improve the assigned
concept area towards the overall B2B goals and directions.
Developing objectives and ensuring sales objectives are aligned with Orange's business strategy - through active participation in corporate strategic planning, training strategy development, forecasting, resource planning, and budgeting.
Maintain positive relationships with clients to ensure repeat and return customers.
Interact with external and internal customers in a professional, helpful and courteous manner.
Research, analyze and drive the strategy on client growth opportunities.
Develop and execute on company goals and objectives.
➢ B.A. In Computer Information Science ( CIS) 2006 Alzaytoonah University - Jordan
