محمد AlFaifi

- Provide senior leaders with true operational insight through meaningful milestones and objectives for critical strategic initiatives.
- Establish program communication plan that track the set milestones and objectives, communicate progress, and help identify issues early.
- Develop and nurture the right technical, strategic and business management, and leadership skills and capabilities within the organization.
- Actively build organization wide support for and commitment to the strategic initiative implementation and change management as a real competitive differentiator.

 Prepare the projects management plans with all related parties and analyze and investigate the issues to find an effective practical solution.
 Implement Robust Governance to ensure portfolio is well managed, and achieving strategic objectives from managing the programs/projects
 Apply PM methods and best practice instruments, Design and build performance and business tracking KPIs which assure value realization.
 Ensure the right KPIs are selected and followed by each project and align all the project portfolio management activities with the PMO system
 Derive business value from projects; manage all associated risks and issues and Ensure changes are handled properly as per agreed standard

 Managing the corporate/operational projects and developing business cases, while monitoring progress as per the agreed Operational (KPIs)
 Conducting a regular technical assessment and periodic quality examination and service auditing to ensure value of service is being realized.
 Reviewing, re-drafting and negotiating contracts and related work level agreements and SLAs with all vendors and other sub-contractors
 Identify and analyze patents of business activity to understand the levels of demand that will be placed on a service to ensure a right capacity
 Drive team consensus during the strategic planning process by managing the engagement of team experts and other important stakeholders

 Managing and controlling business projects/service in alignment with the commercial Dep. (Marketing, Sales and Customer Care etc.)
 Ensure that current and future capacity requirements of services are provided cost-effectively, and that services are performing as per SLA
 Acting as the liaison, aligning between the business and technical teams toward a successful delivery of both products and services
 Analyzing business requirements, deploying technological solutions with the right balance of new advanced network functionalities across KSA
 Find out the gap in service delivery, identify the solutions, resolving critical issues through evaluating alternatives and possible workarounds
 Take ownership of a particular solution offering while develop and execute a solution strategy and business plan that support product growth

 To establish and maintain a business relationship between the service provider and the customer based on understanding customer needs
 Attain a standardized approach for customer services by implementing customer service performance strategy and technological system.
 Achieving the approved business goals and agreed SLAs, managing the business performance and demonstrating the business value via CRM
 Make a regular surveys and structured questioners along with a benchmark to study the gap and negotiate solutions for critical problems.