PROJECTS MANAGER | PMO
SIMAH
Total years of experience :11 years, 6 Months
- Provide senior leaders with true operational insight through meaningful milestones and objectives for critical strategic initiatives.
- Establish program communication plan that track the set milestones and objectives, communicate progress, and help identify issues early.
- Develop and nurture the right technical, strategic and business management, and leadership skills and capabilities within the organization.
- Actively build organization wide support for and commitment to the strategic initiative implementation and change management as a real competitive differentiator.
Prepare the projects management plans with all related parties and analyze and investigate the issues to find an effective practical solution.
Implement Robust Governance to ensure portfolio is well managed, and achieving strategic objectives from managing the programs/projects
Apply PM methods and best practice instruments, Design and build performance and business tracking KPIs which assure value realization.
Ensure the right KPIs are selected and followed by each project and align all the project portfolio management activities with the PMO system
Derive business value from projects; manage all associated risks and issues and Ensure changes are handled properly as per agreed standard
Managing the corporate/operational projects and developing business cases, while monitoring progress as per the agreed Operational (KPIs)
Conducting a regular technical assessment and periodic quality examination and service auditing to ensure value of service is being realized.
Reviewing, re-drafting and negotiating contracts and related work level agreements and SLAs with all vendors and other sub-contractors
Identify and analyze patents of business activity to understand the levels of demand that will be placed on a service to ensure a right capacity
Drive team consensus during the strategic planning process by managing the engagement of team experts and other important stakeholders
Managing and controlling business projects/service in alignment with the commercial Dep. (Marketing, Sales and Customer Care etc.)
Ensure that current and future capacity requirements of services are provided cost-effectively, and that services are performing as per SLA
Acting as the liaison, aligning between the business and technical teams toward a successful delivery of both products and services
Analyzing business requirements, deploying technological solutions with the right balance of new advanced network functionalities across KSA
Find out the gap in service delivery, identify the solutions, resolving critical issues through evaluating alternatives and possible workarounds
Take ownership of a particular solution offering while develop and execute a solution strategy and business plan that support product growth
To establish and maintain a business relationship between the service provider and the customer based on understanding customer needs
Attain a standardized approach for customer services by implementing customer service performance strategy and technological system.
Achieving the approved business goals and agreed SLAs, managing the business performance and demonstrating the business value via CRM
Make a regular surveys and structured questioners along with a benchmark to study the gap and negotiate solutions for critical problems.