Mohammad Khalid  Aljaouni, Telesales Agent

Mohammad Khalid Aljaouni

Telesales Agent

QSG Group

Location
Jordan
Education
Bachelor's degree, computer science
Experience
3 years, 8 Months

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Work Experience

Total years of experience :3 years, 8 Months

Telesales Agent at QSG Group
  • Jordan - Amman
  • January 2016 to January 2017

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Updates job knowledge by studying new product descriptions,
Accomplishes sales and Company mission by completing related results as needed.

Maintenance for laptops & tablets at Jordan Prices Company
  • Jordan - Amman
  • June 2016 to September 2016

Maintenance for laptops & tablets, installing Softwares and formatting PCs, Mobile Phones, Customers
accounting

Call Center Agent at umniah mobile company
  • Jordan - Amman
  • June 2013 to June 2016

Deal with customers via telephone, Internet, e-mail and instant messaging, Handling a variety of
functions, including customer service, technical support, telesales and customer contact.

Technical Support Engineer at Fastrabbit "المناهج الاولية لخدمات الكمبيوتر والشبكات"‎
  • Jordan - Amman
  • October 2014 to September 2015

Monitoring and maintaining the computer systems and networks, Troubleshooting, Technical
Support .

Education

Bachelor's degree, computer science
  • at Al-balqa Applied University
  • September 2014

[Al-Balqa Applied University] [Salt] [Bachelors of computer science in information technology] [graduated at 2014]

Specialties & Skills

CCNA Certified
Customer Service Skills
Computer Repair
Microsoft Servers
IT Technical Support
printers
windows server 2012 r2
Microsoft office
all of flavor of windows
networking
hardware and software
Help Desk Specialist

Languages

Arabic
Intermediate
English
Intermediate

Training and Certifications

Android Programming 101 (Certificate)
Date Attended:
January 2013
20410:Installing And Configuring windows server 2012 R2 (Certificate)
Date Attended:
April 2014
Technical support Specialist (Training)
Training Institute:
STS Academy
Date Attended:
April 2014
Duration:
350 hours
CCNA (Cisco Certified Network Associate) (Certificate)
Date Attended:
January 2017

Hobbies

  • Internet Marketing
  • foundation a company
  • blogging
  • social media