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Mohammad Khalid  Aljaouni, Telesales Agent

Mohammad Khalid Aljaouni

Telesales Agent ·QSG Group

Jordan

Bachelor's degree, computer science

Work experience

Total years of experience: 3 years, 8 months

Telesales Agent

January 2016 - January 2017

QSG Group

Amman, Jordan

January 2016 - January 2017

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Updates job knowledge by studying new product descriptions,
Accomplishes sales and Company mission by completing related results as needed.

Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Maintenance for laptops & tablets

June 2016 - September 2016

Jordan Prices Company

Amman, Jordan

June 2016 - September 2016

Maintenance for laptops & tablets, installing Softwares and formatting PCs, Mobile Phones, Customers
accounting

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Call Center Agent

June 2013 - June 2016

umniah mobile company

Amman, Jordan

June 2013 - June 2016

Deal with customers via telephone, Internet, e-mail and instant messaging, Handling a variety of
functions, including customer service, technical support, telesales and customer contact.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Technical Support Engineer

October 2014 - September 2015

Fastrabbit "المناهج الاولية لخدمات الكمبيوتر والشبكات"‎

Amman, Jordan

October 2014 - September 2015

Monitoring and maintaining the computer systems and networks, Troubleshooting, Technical
Support .

Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Education

Al-balqa Applied University

September 2014

September 2014

Bachelor's degree, computer science

Jordan

GPA (point): 2.23 out of 4

GPA (point): 2.23 out of 4

[Al-Balqa Applied University] [Salt] [Bachelors of computer science in information technology] [graduated at 2014]

Skills

CCNA Certified

Expert

Customer Service Skills

Expert

Computer Repair

Expert

Microsoft Servers

Expert

IT Technical Support

Expert

printers

Intermediate

windows server 2012 r2

Beginner

Microsoft office

Intermediate

all of flavor of windows

Intermediate

networking

Beginner

hardware and software

Intermediate

Help Desk Specialist

Intermediate

mac os

Intermediate

CCNA Certified

Expert

Customer Service Skills

Expert

Computer Repair

Expert

Microsoft Servers

Expert

IT Technical Support

Expert

Languages

Arabic

Intermediate

English

Intermediate

Training and Certifications

Certifications
Android Programming 101
Jan 2013
20410:Installing And Configuring windows server 2012 R2
Apr 2014
CCNA (Cisco Certified Network Associate)
Jan 2017

Training
Technical support Specialist
STS Academy
Apr 2014

Hobbies and interests

Internet Marketing
foundation a company
blogging
social media