Guest Service Agent
lamsat hotel
مجموع سنوات الخبرة :8 years, 5 أشهر
Handling Check-ins and Check-outs for Groups & Individuals and maintain their way of payment during the shift.
• Handling Cash and Citylger payment during the shift.
• Checking the second day arrivals and block the rooms accordingly
• Review the arrival Guest’s Preferences and co-ordinates with concerned department .
• Update Guest Profile and attaches their Contact information and passport copies
• Answering switchboard enquiries
• Answering questions about facilities in the hotel and the surrounding area
• Dealing with reservations and cancellations by phone, e-mail, letter, fax or face-to-face .
• Handling foreign exchange
• Dealing with guests complaints and problem
Handling Check-ins and Check-outs for Groups & Individuals and maintain their way of payment during the shift.
• Handling Cash and Citylger payment during the shift.
• Checking the second day arrivals and block the rooms accordingly
• Review the arrival Guest’s Preferences and co-ordinates with concerned department .
• Update Guest Profile and attaches their Contact information and passport copies
• Answering switchboard enquiries
• Answering questions about facilities in the hotel and the surrounding area
• Dealing with reservations and cancellations by phone, e-mail, letter, fax or face-to-face .
• Handling foreign exchange
• Dealing with guests complaints and problems
Give training to the food and beverage staff .
• Distribute the staff as the places of the department .
• Supervise the work of the shift write report of the good and bad things and give training to avoid bad things in next time
• Proficiency customers service skills
• Solving the problems of the guests ..
دراسة كل ما يتعلق بالسياحة والسفريات والفنادق مع التطبيق العملي لكل ما يتعلق بالفنادق والمطاعم الخمسه نجوم