Network Administrator
United capital Bank
Total years of experience :17 years, 5 Months
Monitoring and troubleshooting ADDS, Exchange server 2010, Web Server and File
Sever.
· Troubleshooting site's and UCB branches network and users issues through RDP and
VPN connection's
· Insure updating windows servers and clients with Microsoft WSUS.
· Insure downloading and distributing last virus definitions for Symantec Endpoint
protection and Symantec mail Security Assist in supporting the bank’s local area and
wide area network hardware software
· Investigate user problems, identify their source, determine possible solutions, test and
implement solutions.
· Maintains and optimize the banks local area and wide area networks (WANS)
· Researches, recommends, acquire and installs standards industry Servers and PC
solutions
· Develops and documents UCB LAN, WAN and bank’s PC standards
· Functions as internal consultant to assist other information systems staff in solving all
network problems.
· Maintain site licenses for department/organization.
· Plan and implement network security, including building firewalls, managing host
security, file permissions, backup and disaster recovery plans, file system integrity, and
adding and deleting users.
· Ensure timely user notification of maintenance requirements and effects on system
availability.
· Investigate, recommend and install enhancements and operating procedures that
optimize network availability.
· Maintain confidentiality with regard to the information being processed, stored or
accessed by the network.
· Document network problems and resolutions for future reference.
installing and configuring computer hardware operating systems and applications
· Monitoring and maintaining computer systems and networks.
· Diagnose and assist in the resolution of any network configuration and implementation
issues.
· Establish and perform maintenance programs following UCB and vendor standards.
· Replacing parts as required.
· Retting up new users’ accounts and profiles and dealing with password issues.
Working
Experience
Working as a first level support for the MIBS core banking system at United Capital Bank
(UCB).
· Create a Customer Services Forum (CSF) for each issues reported by client to be posted in
Customer Services System (CSS) and to search for similar resolutions in CSS and advice
user accordingly.
· Assist level 2 Support engineer by liaising with user to collect information on issues as well as
requirement gathering for change requests (CR).
· The deployment and the testing of the programs in SIT environment are considered one of
the roles.
· Forwarding the tested program to user to be deployed in the UAT environment and to assist
users if issues arise in UAT is also from the roles of the job.
Performed installations, technical support, troubleshooting and maintenance of
network equipment, installed and upgraded software and hardware equipment,
· overseen the management of subcontracted work, including working with upper levels
of the subcontractor structure,
· Overseen the creation of engineering design documents for the network on the base.
Managed infrastructure installation services including network facilities, Information
Assurance, Cable Plant,
· Leading LAN teams and performed design, survey, installation and commissioning of
network devices.
Computer Engineering
