IT Application Lead
Arab National Bank
Total years of experience :8 years, 6 Months
Experience in leading IT service management and successfully delivering projects with agile methods, while ensuring client satisfaction by resolving major issues. Proficient in leading and managing deployment and quality control processes for IT applications. Skilled in ITIL Service Delivery and Service Support, including Service Level, Availability, Application Quality, Capacity, Financial, Process Management, and Access Management. Demonstrated the ability to introduce effective reporting channels to monitor overall performance and drive continuous service improvements.
Experience in Service management and ability to lead vendor through successful delivery of projects with agile methods while taking the time to resolve major issues for clients. ITIL Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, skills at introducing reporting channels to easily monitor overall performance and implement service improvements.
Gained more knowledge in IT infrastructure and complied with my work experience