System Engineer
Royal Engineering
Total des années d'expérience :13 years, 2 Mois
Projects. Focuses on meeting project commitments,
including communications with sponsors, stakeholders,
Etc. May or may not have direct reports. Spends
Significant time on project management responsibilities.
As assigned, lead or assist in the planning,
implementation and introduction of projects for new
Systems and technologies
• Managing a portfolio of accounts
• Dealing with all aspects of a campaign
• Using an existing network of industry contacts to generate new business
• Leading and training other members of the account team
• Managing the work of account executives
• Leading project management activity
• Ensuring necessary actions are undertaken by the account team
Identifies client requirements by establishing personal rapport with potential and actual
clients and other persons in a position to understand service requirements.
Collects data by identifying sources of information; designing survey and collection methods.
Organizes information by studying, analyzing, interpreting, and classifying data.
Resolves retrieval problems by altering design to meet requirements.
Prepares reports by collecting, analyzing, and summarizing information.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting system changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
Contributes to team effort by accomplishing related results as needed.
Establishes and revises database by conferring with analysts and programmers to code and
retrieve data.
Maintains database by entering data.
Accomplishes information technology staff results by communicating job expectations; planning,
monitoring, and appraising job results; coaching, counseling, and disciplining employees;
initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and
secure work environment; developing personal growth opportunities.
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting
strategic plans for implementing information technologies.
Directs technological research by studying organization goals, strategies, practices, and user
projects.
Completes projects by coordinating resources and timetables with user departments and data
center.
Verifies application results by conducting system audits of technologies implemented.
Preserves assets by implementing disaster recovery and back-up procedures and information
security and control structures.
Recommends information technology strategies, policies, and procedures by evaluating
organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget;
scheduling expenditures; analyzing variances; initiating corrective action.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; benchmarking state-of-the-art
practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone. \n Manage customer expectations of response time and issue resolution \n Troubleshoot and reproduce problems and define workarounds \n Work with the engineering team on the more complex issues \n Deliver software patches and upgrades to resolve issues \n Provide product feedback to reduce the number of issues experienced by the customer \n Back up and assist the solutions/applications engineering team when they’re in the field delivering projects. \n Prepare post-sales support material to increase the effectiveness of Tier 1 support