HC Technologies, Specialist (+Project Management)
Cleveland Clinic Abu Dhabi
مجموع سنوات الخبرة :15 years, 3 أشهر
• Project Manage: Enhancements for all modules of existing ERP System with process improvements including business requirements, testing, training, go live & post implementation
• Project Management Tool: Full study to bring in a PM tool including requirements, selection, roll out, training and support. Operate and technically manage Zoho Projects PM tool for the entire function.
• New ERP: Primary role to bring in a new ERP including, business requirements, business case study, selection and implementation planning.
• Microsoft Access: Develop forms for the business using MS Access with security roles including VBA coding such as, RFP Evaluation tool, Interviews form and database, etc.
• Processes and Procedures: Unique skills to develop and document processes and procedures using tools such IBM Blueworks and Microsoft Visio
Project Manage: All learning technologies related initiatives including process improvements to meet business requirements, such as integrate compliance courses completions to ERP system, integrate learning to BI tool, integrate Nursing set of skills, completions, assignments, from 3rd party tool to LMS and many more.
LMS: Operate, manage and support the LMS for the entire organization including administration, support, training delivery, training materials based on business requirements. Bring in and manage high-end external learning content such as Harvard ManageMentor and LinkedIn Learning
New LMS: Led the project of bringing in a new LMS to the organization including, business requirements, vendors selection process, setup and configuration A-Z, training, roll out and go live
New LMS for sister organizations: I have rolled out our LMS to our 5 sister organizations, including setup and configuration A to Z, training their staff, roll out and go live as well as post implementation support
Role Growth:
April, 2017 - April, 2019 Learning Technologies, Specialist
April, 2016 - March, 2017 Learning Technologies, Associate
May, 2014 - March, 2016 LMS Administrator and Training Coordinator
.• Project Manage: Deployment of IT fixed assets such as laptops, smart phones, desk phones from planning to setup and configuration, distribution, orientation and support.
• 2nd Line On-Site Desktop Support: For hundreds of Employees and contractors, for Laptop software issues, Active Directory, MS Exchange, MS outlook, Internet connectivity, MS Lync, MS Office, Adobe PDF files, Software Installation, desk phones, printers, etc.
1st Line Support, Unified Communication: Including setup and configuration, support for Cisco Call Manager, Cisco WebEx, audio/video conferencing, CUCI Lync, etc
Senior Helpdesk Coordinator
• 1st line on-call IT support: For all Injazat Clients (about 35 clients at the time), using several ticketing systems such as USVD, HP SM, IBM ITSM.
• Remote Technical Support: Basic Active Directory Related Tasks, 1st line Support for Desktop Related Requests\Incidents: MS Outlook, MS Word, MS Excel, Internet Explorer, Adobe, etc. 1st line Support for Printing, Scanning.
• Software Installations
Role Growth:
June, 2011 - July, 2011 Senior Helpdesk Coordinator
March, 2009 - May, 2011 Helpdesk Coordinator
National Examination of Achievement : Higher Education Accreditation Commission GPA: 94 % Rank: First rank in my college
First rank in my school