Account Executive
SMSA Express LTD
Total years of experience :8 years, 2 Months
• Maintain assigned accounts and provide continuous customer support.
• Developing and implementing sales strategies for logistical services.
• Identifying and contacting possible customers to serve them with SMSA accounts and negotiate contracts.
• Provide training for the technology solutions available in SMSA to optimize logistical services and communication channels.
• Evaluating current market opportunities, business processes, identifying risks, and recommending improvements to achieve sales targets.
• Solving issues facing customers and finding quick and smart solutions for complex logistical challenges.
• Evaluate customer needs and determining appropriate modes of transportation that are in line with cost and timeframe expectations.
• Coordinating with other departments to optimize logistical services and arranging shipment in addition to following up with carrier agents for transportation details.
• Managing documentation processes, and preparing executive reports.
• Develop and execute strategic sales plans to achieve company sales targets and objectives.
• Identify and explore new market opportunities to expand the customer base.
• Analyze market trends and competitor activities to stay ahead in the industry.
• Recruit, train, and coach a high-performing sales team.
• Set clear sales targets and KPIs for the team and monitor their performance.
• Provide guidance, motivation, and support to team members to help them meet them.
• Build and maintain strong relationships with key clients and stakeholders.
• Understand client needs and provide customized solutions to meet their requirements.
• Resolve customer issues and concerns in a timely and satisfactory manner.
• Planning, coordinating, and monitoring logistics operations such as warehousing, inventory, transportation, and supply chain processes.
• Negotiating with suppliers, manufacturers, retailers and consumers.
• Supervise a team of warehouse staff or other logistics.
• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Meet cost, productivity, accuracy and timeliness targets.
• Responding to customer inquiries and referring clients to the proper channels.
• Resolve any arising problems or complaints.
• Arrange the booking of cargo space on ship, plane, trains and trucks.
• Coordination and insurance of the goods, do the necessary follow-up in case of an accident.
• Oversee the transportation of the cargo and its packing and loading into the carrier.
• Facilitate weekly Sales meetings.
• Ensure that the team is prepared to successfully transition all new business.
• Maintain an effective marketing approach to efficiently serve all types of customers.
• Stay in contact with all customers, and do all communications to attract new customers.
• Involved in the planning, direction, and coordination of day-to-day operations for the support medical team.
• Responsible to transfer medical supplies from stores to hospitals efficiently.
• Ensuring that medical support team always maintains companys high social
responsibility role wherever the team is.
• Setting strategic goals that ensures team building capacity.
• Setting KPIs to assess the performance of the team versus the strategic goals set at a regular base.
• Holds full responsibility for all marketing and communication matters.
• Prepare monthly media plans in accordance with the suggested promotional plan for each business unit.
• Updating and creating marketing materials that showcase our products.
• Managing social media accounts.
• Take a leading role in delivering thought leadership and product campaigns.
• Copy-writing; writing press releases and content creation, (writing and editing), in addition to making presentations.
• Prepare giveaways and promotional material (for different segments) and coordinating with 3rd parties/ suppliers.
• Collaborate with sales and product managers to determine key areas of focus for products, content, and marketing campaigns.