Call Center Agent
British Council - Saudi Arabia
Total years of experience :6 years, 7 Months
1-Handling enquiries related to teaching centre and exams over calls, emails and social media.
2-Converting teaching centre leads to opportunities using Salesforce
3-Managing Accounts of B2B clients for the teaching centre, generated revenue of over 2 million SAR a year in the process.
1-Carrying out the exam sessions at the venue as per the guidelines of the respective boards
2-Supervising the candidates throughout the examination, dealing with queries raised by candidates
3-Carrying out health and safety checks prior to the exam to ensure the venue is safe to conduct the exams
1-Deploying over 200 venue staff to carry out exams in the Western region - KSA
2-Maintaining data base of active venue staff, ensuring the staff are certified and trained to carry out the exams operations
3-Providing assistance in conducting the training and briefing new recruits
4-Ensuring effecinecy in managing financial and human resources in carrying out exams operations
1-Planning, executing and handling all social media platform and activities
2-Curating content, writing articles, blogs and short notes for our social media pages
LSE is one of the best Universities, I have studied based on world-class research on management issues with a deep insight into the functioning of the global business environment. LSE's programmes combine the study of management with the School’s renowned social sciences perspective. I also served as Vice President(Sports) in the student council at one of the affiliate centre's of University of London in India (Indian School of Business and Finance)