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Mohammad Athar Shaikh, desktop support

Mohammad Athar Shaikh

desktop support

DHL on contract of Impact infotech pvt Ltd

Location
India - Mumbai
Education
Diploma, Computer Networks
Experience
5 years, 0 Months

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Work Experience

Total years of experience :5 years, 0 Months

desktop support at DHL on contract of Impact infotech pvt Ltd
  • India - Mumbai
  • August 2020 to April 2024
desktop support at OML group on contact of jba infosolution pvt ltd
  • India - Mumbai
  • December 2018 to April 2019

Providing basic l1 technical support to end-users regarding computer hardware, software, network connectivity, and peripherals. Responsibilities may include troubleshooting issues, installing and configuring software and hardware, performing system upgrades, and providing guidance on IT policies and procedures.

it help desk analyst at HCL on contract of IMSI Global
  • India - Mumbai
  • December 2017 to September 2018

As an IT Helpdesk Analyst, l was responsible for providing technical support to users, troubleshooting issues, and documenting solutions.

Education

Diploma, Computer Networks
  • at Bharati Vidyapeeth University
  • March 2023
Higher diploma, Computer Engineering
  • at Babasaheb gawde institute of technology
  • March 2023
High school or equivalent, Secondary Education
  • at Maharashtra State board of secondary and higher secondary education
  • March 2023
Bachelor's degree, Computer Engineering
  • at Bharati Vidyapeeth University
  • March 2015

Specialties & Skills

Remote Support
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Service Desk
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SCCM
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Microsoft Office
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Active Directory
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Microsoft office O365
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Team work
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Service Desk
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Diagnosing Technical Issues
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Outlook
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Computer Hardware Troubleshooting
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System Administration
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Customer Service
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Installation
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Technical Support
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Desktop Support
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Microsoft Office
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IT Technical Support
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Administration
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Active Directory
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Languages

English
Intermediate
Hindi
Expert
Marathi
Intermediate

Training and Certifications

Master's in Hardware and Network Administration (Training)
Training Institute:
Jetking sewri
Date Attended:
March 2023
Duration:
120 hours
CCNA (Training)
Training Institute:
RST FOURUM Matunga
Date Attended:
May 2016
Duration:
120 hours

Hobbies

  • Learning new technologies
  • Photography