Senior Client Director - SaaS (B2B)
Bayt.com - Saudi Arabia
Total years of experience :19 years, 8 Months
Talentera is an end-to-end cloud talent recruitment solution which empowers companies to source, track, assess and hire relevant talent efficiently.
My role is purely account management (customer success):
- Prospect new potential clients through my connections, CRM, Linkedin and all available sources. Most of my connections are HR & IT since they are my target contacts.
- Present Talentera solutions: ATS, Onboarding, Online Video Assessment and Virtual Fairs.
- Lead online demonstrations to clients.
- I use the professional selling techniques to convince the clients why they should have Talentera.
- Prepare the commercial proposals to match the client's needs.
- Attend all implementations meetings with the end users along with my technical team to ensure proper project's delivery.
- Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Remain in frequent contact with the existing clients and prioritize retention as a major focus
- Currently I'm managing +70 clients.
- Selling HR IT Solutions: Applicant Tracking System (ATS), Onboarding, HRMS system. Talent Acquisition Solution (CV Search, Job Postings, Evaluation, Assessment, etc.
- Build a strong pipeline and consistently meet and exceed monthly, quarterly, and annual sales quotas
- Increase Bayt.com's product portfolio sales per customer through active customer needs assessment and solution recommendations
- Manage the entire sales cycle from initial contact with a client to training and follow-up support
- Deliver service that is consistent with Bayt.com's values and customer promise
- Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Effectively manage the growth of 70-90 assigned clients through transactional and solution-oriented selling approaches
- Ensure a minimum of 85% coverage my assigned stack through regular physical and telephonic meetings
- Lead online demonstrations to clients
Provide professional after-sales support to enhance the client’s success
- Remain in frequent contact with the existing clients and prioritize retention as a major focus
- Respond to complaints and resolve issues to ensure client success and satisfaction
- Maintain and grow transactions and revenue volumes from an assigned database of customers
• Selling Bayt.com Online solutions:
1- I.T. Solutions: Career Portals & HR Systems to companies.
2- Recruiting Services: CV Search, Job Postings, Salary Search and Evaluations Tests.
3- Marketing Services: Company Profile, Online Banners, E-Mails Shots, Ads.
• Initiate and develop a strong relationship with assigned verified lead list of companies.
• Expand the Enterprise client database through market research and prospecting.
• Expand customer share with growing client portfolio through consulting with existing clients.
• Report all daily activities in CRM
• Give demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
• Engage in creative solution selling to revise and expand Bayt.com’s service offerings to meet the changing recruitment needs of local enterprise clients.
• Liaise between IT, Online Ad Sales and the client to ensure effective fulfillment of various recruitment solutions.
• Developed a strong and long-term relationship with new and existing customers.
• Leveraged this relationship to ultimately promote Bayt.com products (Online subscriptions) and services and motivate repeat client usage (RENEWALS).
• Motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS), more also to activate Job Postings through constant follow up.
• Obtain remarkable testimonials from clients on the benefits of Bayt's online services.
• Reported to designated consultant on all sales & operational matters.
• Conduct market research, competitor analysis regarding customers' needs and shared it with department heads in order to improve Bayt's offerings.
• Carried out other sales & operational activities as requested by the management.
The performance of the product specialist was measured based on 2 main criteria:
1- Customer's loyalty (should not be less than %85).
2- Sales renewals (minimum 10 sales transactions).
Achievements:
My customers loyalty average for the year 2006 was %92, and the average of number of sales transactions was approximately 17.
3 Years Academic at JU (Incomplete Degree).
