general manager
alsafaa travel and tourism
مجموع سنوات الخبرة :20 years, 6 أشهر
ALSAFAA TRAVEL AND TURISM. 2016 - PRESENT
General manager
General manager responsibilities
• Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• promoting and marketing the business, sometimes to new or niche markets.
• managing budgets and maintaining statistical and financial records.
• selling travel products and tour packages.
• sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
• liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
• dealing with customer enquiries and aiming to meet their expectations.
• overseeing the smooth, efficient running of the business.
• constantly motivating the sales team to hit their targets and ensure company profitability.
• meeting regularly with team leaders to give them sales figures and plan how they approach their work.
• overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
• organizing incentives, bonus schemes and competitions.
• communicating with sales consultants and providing encouragement, help and advice.
• dealing with disciplinary matters and customer complaints.
Marketing & Sales function responsibilities
• Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.
• Planning and coordinating the implementation of business plans and the penetration of new markets
• Experience in working with senior management to align sales strategies and solutions
• Professionally and effectively employs sales skills to achieve targeted sales.
• Increase the level of sales and business mix from individual clients
• Increase share of each market sector
• Research and Database
• Maintain an accurate and current database
• Identify and develop sources of potential clients
• Effectively communicate with clients to gain commitment to purchase
• Maintain regular contact with Key Clients
• Effectively communicate with clients via telephone, face-to-face and written communication
• Develop and maintain relationships which benefit both client
• Overcome client resistance/objections to products
• Advise Managing Director and Sales and Marketing Director of client
• feedback/comments relating to product content and pricing as well as company
• performance
• Achieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing Director
• Targeted tele-sales campaigns to achieve sales
• Able to match appropriate products to clients’ requirements.
• Able to demonstrate a full knowledge of all products, relevant selling points and benefits
• Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits
• Keep abreast of competitor activity and recommend any necessary tactical action
• Maintain a current and accurate knowledge of products
• Provide time-phased, qualified reports on achievement and activities
• Plan diary to make effective use of working day
• Maintain accurate records of all contacts with clients
• Handle correspondence related to all selling activities
• Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism
• Undertake all responsibilities with reference to procedures.
• Ensure safe working area and work procedures in line with Company’s Health and Safety
• Obtain necessary authority for expenses and record same in line with Company Policy
Key Skills
• Enhancing Employee Relations
• Extremely customer-centric
• Very Strong Interpersonal Skills
• Time and Resource Optimization
• Team Player
• Excellent Communication Skills
• Goal Oriented
• Persuasive Communication
• Excellent Negotiation Tactics
• Managing Regional Accounts
• Sales Force Training
• Service Development
• Staff Development/Training
Recruiter function responsibilities
• Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
• Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
• Builds a quality relationship with the internal customers and external recruitment agencies
• Monitors and constantly reduces the costs of the recruitment process
• Sets the social media communication strategy for different job profiles and functions in the organization
• Conducts job interviews for the managerial job positions (or key jobs in the organization)
• Monitors the labor legislation and implements required changes to keep the process compliant
• Manages and develops the team of HR Recruiters
• Acts as a single point of contact for managers regarding recruitment topics
• Designs training recruitment for HR Recruiters and line
Sales & Key Accounts responsibilities
•Operate as the lead point of contact for any and all matters specific to your customers
•Build and maintain strong, long-lasting customer relationships
•Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
•Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Ensure delivery of high quality customer support and act as a liaison between top tier clients and management.
•Generate monthly reports as per changes needed in product to better suit client needs.
•Correspond with production and sales department to bridge any gap among customer preferences and company produce.
•Supervise field sales team regarding latest product/package updates and train them on presenting the new products to potential clients.
•Resolve customer complaints regarding sales and service.
•Monitor customer preferences to determine focus of sales efforts.
•Determine price schedules and discount rates.
•Review operational records and reports to project sales and determine profitability.
•Represent company at trade meetings.
•Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
•Oversee regional and local sales and staffs.
•Assess marketing potential of new and existing store locations, considering statistics and expenditures.
- Promoting and marketing the business, sometimes to new or niche markets
- Managing budgets and maintaining statistical/financial records
- Selling travel products and tour packages
- Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance
- Dealing with customer enquiries and aiming to meet their expectations
- Overseeing the smooth, efficient running of the business
- Constantly motivating the sales team to achieve their targets and ensure company profitability
- Meeting regularly with team leaders to give them sales figures and plan how they approach their work
- Meeting company directors who advise on strategy and finding out about any local issues and future trends
- Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training
- Organizing incentive bonus schemes and competitions
- Communicating with sales consultants and providing encouragement, help and advice
- Dealing with disciplinary matters and customer complaints
-Plan, direct or coordinate ocular services
-Preparing, planning and project managing
-Provide inventory control and management
-Plan, develop and deliver campaigns as agreed within timescales
-Deliver, adjust and repair eyewear
- Recruit, manage and evaluate staff
- Monitor quality control of products and services
- Hire, review, and marketing
- Plan, direct and coordinate daily activities of a department/group/team
-Preparing, planning and project managing
-Creating marketing campaigns and working with the company's external PR agency to see them executed
-Creating and developing new innovative ways to communicate the company message to their existing customers
-Contributing to the annual sales and marketing plan
-Planning and project managing marketing events and evaluating their success
-Evaluating the effectiveness of all marketing activity
-Developing and implementing an internal marketing programme
-Supporting the marketing manager in day to day marketing activities
-Plan, develop and deliver campaigns as agreed within timescales