Mohammad Bassam Cherfawi, Key Account Manager

Mohammad Bassam Cherfawi

Key Account Manager

Myfatoorah

Location
Kuwait - Hawali
Education
Bachelor's degree, Business management and economics
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

Key Account Manager at Myfatoorah
  • Kuwait - Al Kuwait
  • My current job since August 2020
Senior Sales Executive at Myfatoorah
  • Kuwait - Al Kuwait
  • August 2019 to August 2020
Customer Service Officer at Carriage
  • Kuwait - Al Kuwait
  • January 2019 to September 2019

• Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems.
• Maintained a friendly manner and calm, positive demeanour when handling complaints.
• Conducts problem solving and troubleshooting.

Store Manager at Ar Store
  • Kuwait - Al Kuwait
  • June 2017 to October 2018

* Demonstrated excellent communication skills by working with people daily of diverse backgrounds.
* Developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills.
* Skilled in areas of order processing, inventory control, and cashier management.
* Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.

Customer Service Team Leader at Al Rashid Hospital
  • Kuwait - Hawali
  • January 2016 to May 2017

Receive and greet customers and visitors
* Guide visitors and patients to the appropriate location within the hospital
* Accept payments for services issued receipts and filed accordingly
* Handling cash
* Daily review of the reports of the entrances to the hospital daily.
* The preparation of the official work week schedules.
* Responds to customer requests and questions regarding services, products and
account information.
* Training new employees.
* Collects data and information about patient care concerns, needs and problems
and implement appropriate corrective actions.

Education

Bachelor's degree, Business management and economics
  • at Arab Open University
  • May 2021

Business management and economics

High school or equivalent, Social Sciences and Professional Studies
  • at Al Ekhlass Private high School
  • July 2018

I was the scout leader in my high school for 3 years and a member of the school radio station for more than 6 years.

Specialties & Skills

Airport Management
Technical Sales
Marketing
Customer Satisfaction
CASHIER
COMMUNICATION SKILLS
DECISION MAKING
ENGLISH
FIRST AID
INVENTORY MANAGEMENT
MICROSOFT OFFICE
operation
negotiation
marketing strategy
key account management

Languages

Spanish
Intermediate
Arabic
Native Speaker
English
Expert

Training and Certifications

Airport Management Certificate (Certificate)
Date Attended:
April 2019

Hobbies

  • Trading
  • Reading / Traveling