Sales Manager
Louis Vuitton
Total years of experience :14 years, 7 Months
• Lead the team to manage overall sales operations of the store, formulate and execute effective sales plans in line with the overall business strategy and identify new sales and business opportunities, contributing to bottom-line growth.
• Focus on increasing the footflow of the store by attractively displaying products and merchandise; create appealing and eye-catchy visual displays that lead the customer through the entire store.
• Develop effective plans to drive showroom sales, increase profitability and improve customer service while maintaining high store/showroom standards and conditions.
• Conduct market research and competitive analyses to stay on top of market trends and competitive offerings, and to increase the company revenue and position the brand in the marketplace by utilizing the current strategies.
• Recruit, train, mentor and motivate sales teams to post high sales figures; deploy a participative management style to encourage maximum employee engagement.
• Boost brand value, create brand awareness and build customer preference while presenting brands’ best features & benefits to consumers.
• Ensure that all brand guidelines are met; ensure compliance of operational processes and procedures for store operations, visuals & marketing in the store.
• Coordinate with vendors and suppliers of the company and ensure that they are properly compensated and continue to meet the needs of the company.
• Maintain customer experience through team member interaction and store presentation.
Highlights:
• Worked with some of the world-renowned luxury Italian furniture brands including Busnelli, Grattarolla, Alea, Zaccariotto, Stosa, Tartuga Design, Garbelotto, Trabaldo and New Life Office for products like Sofas, Chairs, Beds, Kitchens, Tables, Offices, Wardrobes, Parquet and Accessories.
• Successfully set up a new showroom from scratch and developed through well-managed operations.
• Efficiently organized special events inviting leading designers and customers to the showroom.
Responsibilities:
• Oversaw and managed store operations including sales, stock and resources to run the store/showroom successfully.
• Developed store policies and marketing programs aimed at increasing sales and the existing customer base; ensured all products and displays are merchandised effectively to maximize sales and profitability.
• Monitored the latest furniture and interior design trends to introduce new products at the showroom to contribute to the company’s business development efforts.
• Exhibited the products at display in an expressive manner, ensuring that they create appeal for the customers and continuously evolved the showcasing methods to guarantee showroom competitiveness.
• Managed purchases of furniture based on customer’s changing demands, ensuring no item remains unsold and the showroom is offering contemporary home decor products.
• Contributed towards the market expansion efforts by maintaining effective liaison with architects, interior designers, developers, contracting and construction companies.
• Established and maintained healthy business relations with customers, ensured their furniture needs are met and complaints are resolved in a timely manner while providing quick and efficient service.
• Tracked and implemented financial quotas for the showroom and staff based on the stated financial goals of the business; managed store inventory while ensuring safety and security of the store/showroom.
• Attended exhibitions relevant to decor, furniture, art, interiors and design in the Middle East and across the globe maintain updated knowledge of new furniture pieces, models, and designs.
Highlight:
• Successfully increased sales by 30% through effective sales management and customer relations skills.
Responsibilities:
• Led the team in planning and directing the day-to-day showroom operations; developed plans to drive store sales, increase profit and improve customer service while maintaining high store standards and conditions.
• Focused on increasing store sales and achieving store budget through effective space stock management; managed stock availability and maintained visual standards on the floor.
• Evaluated store metrics to spot opportunities to maximize store results; reviewed and evaluated sales performance reports and corrected space allocation, store layout, stock positioning including space provisions of seasonal items.
• Defined, designed and implemented a creative visual merchandising strategy to ensure that the brand is positioned effectively within the market to promote profitable growth.
• Monitored and ensured that store facilities meet all regulations; recommended processes specific to store products, size and location; also arranged seasonal displays to increase footfalls in store.
• Ensured that all the store operations are processed according to the company policies and procedures.
• Trained the team on key areas of business like customer service excellence, space productivity and closing of sales deals to improve the capacity of the staff and deliver more business.
• Maintained knowledge of the latest retail industry trends to introduce new initiatives to help retain and grow the company’s customer base over time.