Business development manager
offtec
مجموع سنوات الخبرة :12 years, 11 أشهر
• In charge of B2B Department.
• Open a new account for Offtec.
• Solve the old account problems in the leasing field.
• Doing galleries in author companies.
• Solve the accounts problem in author companies.
• Responsible for the coordination between departments.
• Responsible for doing the campaigns
• Head manager for all the business travels accounts.
Business Development Executive Jordan MAR/2010-PRESENT
• Develop linkages with the implementation team to facilitate fast efficient implementations of won business.
• Mapping of the overall market potential within prescribed territory to determine American Express' current market share and Amex market opportunity for corporate card
• Monitor and set strategies to overcome key competition
• Network within the industry, community, business, and customers to stay current on issues impacting customers
• To go "above and beyond" what is perceived as "normal" Lifestyle servicing and deliver a "wow" or delight factor to the most premium Card Member.
• To manage a team of Lifestyle Consultants who provide round the clock concierge services to our premium customers.
• To build/strengthen relationships with our premium card members preferred suppliers as well as internal customers.
• To manage card members comments & feedback to understand trends and expectation.
• Be able to resolve issue that may arise with a sense of urgency.
• Execute and adhere to all quality standards relating to the company scorecard to ensure great customer experience.
• Ensure the highest level of accuracy and attention to detail are applied in written and oral communication.
• Closely monitor call volumes to ensure maximum coverage and required service level is achieved.
• Work with workforce planning to ensure deployment of resources is sensibly arranged according to the anticipated business volume.
• Embrace the Blue Box Values to ensure all actions & fulfillments are done according to the company values.
• Commitment to deliver best-in-class services by responding calls and emails in a timely and professional manner.
• Seeking continuous improvement in terms of quality is equally important.
• Ability to work under pressure and ensure that all deadlines are strictly adhered to.
• Be able to provide back up for overflow calls during busy periods if necessary. Critical Challenges
• Fostering a positive relationship with external /internal customers.
• High level of Conflict Resolutions skills when dealing with Card Members/Suppliers.
• Be able to resolve difficult issues that may arise within the team in a timely and professional manner.
• Ability to work under pressure and ensure that all deadlines are strictly adhered to.
• Handle difficult customer situations tactfully and portraying a positive reflection on the Blue Box Values at all times.
• Flexible in terms of working extra hours for extraordinary customer demand.
• Develop and execute a sales strategy for increasing interactive penetration and improving operational economics.
• Fully engaging in the Performance Management and Development Planning Process.
Company Name Branch Period Tel
Senior Account Manager Jordan MAR/2006-MAR/2010
● Led market launch of 21 new products. Identified opportunities, researched new product possibilities, collaborated with engineering team and created campaigns generating $2.6M in annual sales.
● Wrote catalogs, course guides and training brochures that enhanced the sales reps' understanding of complex product features and helped them sell more effectively.
● Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
● Produced media kit that demonstrated key marketing analytics and demographics for use in sales presentations. Efforts were credited as instrumental in closing numerous high-level deals.
● Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 15% under-budget (without compromising business growth goals)
● Expanded client base by 78% in three years by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.
● Closed new accounts as a member of business-development team, including a $1.5M win with Action Company and a $1.2M win with JFK Corp.
● Earned commendations from client executives for communication deliverables that targeted desired audiences and articulated the value of products and services.
● Generated campaign response-rates of between 6% and 8% (up to 4 times the industry average)
Company Name Branch Period Tel
Team Leader Jordan JUN/2005-MAR/2006
• Inspired each and every team member to perform and give their best
• Determined the duties and responsibilities of individuals in a team
• Analyzed the individual performance of the team and motivated them to perform even better
• Organized training workshops to improve the performance of the members who are lagging behind in terms of performance
• Analyzing the assigned projects and distributing the tasks to the members as per their area of expertise
• Reported any problem or fault in the project to the project manager or supervisor
• Offered solutions to the top management regarding project related queries
Company Name Branch Period Tel
Team Leader- Ground Operation Jordan JAN/2001-JUN/2005
• Earned Most Improved Station in District for Safety Rating
• Reduced Injury Rate by 32% in one year.
• Reduced Vehicle Accident Rate 12% in one year.
• Got Employee Involvement to help reach our goals
• Completed Driver Safety Program to Train Couriers on Defensive Driving
• Implemented Daily AM Safety Topics
• Complete Restructure of Stations Routes to meet Economic Times.
• Reduced Station Loss/Damage by 38% with proper training and education.
• (2001) Mass communication course in each of MBC: Office Jordan and in the Jordanian national TV. • (2001) the First University Of Tunis, Major Journalism and Science of Information.