Senior Account Manager
Oracle - United Arab Emirates
مجموع سنوات الخبرة :14 years, 7 أشهر
Sales Account Manager in Oracle for SaaS applications.
Cloud applications : ERP, HCM, Customer Experience.
• Manage Engine & ITSM Products Manager
Al-Nafitha International Information Technology - Saudi Arabia
April 2013 - Present
Responsibilities / Achievements:
Consistent track record on quota overachievement, responsible for the license revenues for breadth
mid-market accounts in Saudi Arabia, performed Market scanning, cold calling, prospecting, deal
initiation / build up, relationship management and closing. Positioning Manage Engine and ITSM
solutions to key decision makers through direct contact, Understanding competing products, services and strategies, Building executive relationships within client base, revolving on customer business
strategies. Maintaining a forward looking pipeline to 150%, ensuring minimal loss in recurring
business, maximizing agreement recapture rate, Up-selling and cross-selling Manage Engine and
ITSM products to existing customers.
Managed 100+ corporate accounts in the Eastern Region including government, semi-government & private organizations operating in various verticals.
Cultivated a positive relationship with each account.
All interactions are within the framework of the territory plan which contains an analysis of the customers' business & IT objectives and highlights possible collaboration venues.
Stakeholder in development of channel marketing campaigns, drive through partner marketing
campaigns. Capture identified prospects for qualification, Maximizing impact by supporting their
solution's sales strategy in order to accelerate revenue growth and customer satisfaction
Achievements.
• ERP Consultant
Focus Soft Net. Khobar, Saudi Arabia.
December, 2011 - April 2013
Responsibilities / Achievements:
Open new and Follow current inquiries and leads for requirements of ERP solutions in private
organizations, government and Simi-government and turning them into closed deals going thru sales and presales processes. Assisting in evaluation process, demonstration, presentations and POC's for
ERP systems at the client side till the closing of the deal. System Requirements Study and site survey.
Coordinating with the technical team to perfectly understand the customer's requirements,
delivering the product, installation, and giving training to end users.
Consistent track record on quota overachievement and bringing high profit to the company.
• Sales Consultant
Expert Data Systems (EDS), Beirut, Lebanon.
July, 2010 - October, 2011
Generate inquiries and leads for IT solutions (Networking, security, optimization, migration,
backup and recovery. IT products (IT infrastructure and network setup, servers)
Providing demonstrations, quotations, following up, closing deals, gathering the requirements of the customer and coordinate with our team to understand and meet those requirements and satisfy the
customer's needs.
• Account manager
Vox Sale call center. Beirut, Lebanon: August, 2009 - May, 2010
Provide SMS and Voice Marketing Technology by broadcasting a certain advertisement to cell
phones inside or outside Lebanon. My responsibility was to build successful relations with customers,
open new opportunities follow up with customers for their advertising needs, gather their
requirements, and submit it to the implementation team to be done.
Computer Skills
• Microsoft Office (Word, Excel, PowerPoint, Access)
• Browsing and Internet skills.
• Programing languages, C++, Java, SQL, MS Project, MIS tools, System Analysis and design tools,
Enterprise resource planning Systems ERP (SAP, Peach tree, Oracle, Focus 6.0, Focus RT), Packet
Tracer (Cisco), router basic configuration, Help Desk solutions and IT Service Management
solutions ( Netsupport, Manage Engine)
• Hardware maintenance and installations.
. 2008-2011 B.S. in Management Information Systems (MIS): American University of Science and Technology, Lebanon, An affiliate to the State
American University of Science and Technology, Beirut, Lebanon 2005-2008 Computer Science (switched majors):
American University of Science & Technology, Lebanon. 2005 Certificate of Proficiency in English from Michigan, USA.: American language center, Beirut, Lebanon.
2004 Saudi Baccalaureate: Al-Mobarakeya School, Dammam, Saudi Arabia equivalent to Lebanese baccalaureate by Lebanese ministry of education.