Invegilator Supervisor
British Council - Egypt
مجموع سنوات الخبرة :22 years, 9 أشهر
• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.
• Enable good customer flow by giving candidates clear direction and answering their enquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Ensure special arrangements are provided as required.
• Be familiar with the emergency procedures for the test day venue.
• Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.
• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
• Ensure all material is accounted for and handed over securely to the supervisor.
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
• Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures.
• Additional duties in line with the role may be required.
• Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Invigilator on line training, Identity Checks as required
● Investigated and managed strategic clients’ accounts (governmental and authoritative entities) with higher than corporate-average monthly bills and plans.
● Managed and monitored the performance of more than 40 advisors on a daily basis, providing guidance and mentorship at every challenge.
● Facilitated the analysis and the risk assessment of the high-usage accounts and managed their recurring billing, ensuring the horning of the bill limits and the ideal customer experience.
● Oversaw the new line activation process for the main accounts and their respective processes and communication needed with the account owners.
● Collaborated and closely worked with the full funnel of customer experience operations, back office, billing, complaints, activations, corporate relations, and IT management team.
● Responsible for various process improvement projects, enhancing fraud management processes, and bills management