Mohammad Ghazwan

Manage daily shop operations, ensuring a smooth, welcoming environment
and maintaining high-quality standards for all coffee products.
Ensure all beverages meet Qahwa BLKs quality standards, treating every
cup as a Misk (fine detail).
Utilize tools like Odoo for inventory and sales tracking, participating in
weekly performance reviews and implementing corrective actions when
needed.

Responding to phone/email inquiries, helping customers with part fitment
(via phone), handling orders, and providing technical support on products.
Managing customer accounts, processing orders for shipping, and resolving
complaints about shipments or defective products.

Driving revenue through effective online interactions, managing sales
channels, and implementing marketing strategies.
Conducting outbound sales calls, utilizing CRM tools to track leads, and
managing client accounts to secure long-term partnerships.