Mohammad Golam Faruk

Business Development Manager at TechnoVista Limited

• United Arab Emirates
• January 2011 to January 2012

Custom made & Off-the-shelf Software products, Managed Service Solution
•Business acquisition
•Lead the Team


Products Manager, Enterprise Products 2010 - 2011
ETISALAT-GSM Operator, Dubai
Responsibilities included:
•Product development.
•Channel & distribution management
•Product Lifecycle Management
•BI & competitive analysis
•Market penetration

Manager at TeleSys Inc

• United Arab Emirates
• January 2006 to January 2010

Kabul, Afghanistan
Responsibilities included:
•VAS, ISP & Data related Services (WiMAX, E1 & Radio)
•Contract Negotiations, Strategic Planning, Market Penetration
•Partner & vendor acquisition
•Business Development, Strategic Alliances
•Cross-Functional Leadership, Market Expansion, Resource Management

Customer Relationship Manager at Business Automation Ltd

• United Arab Emirates
• January 2003 to January 2006

Business Acquiring, Lead Sales & Marketing team at B2C & B2B format
•Worked with the following Product & Solutions

Manager at Secura (Bangladesh) Limited

• January 2002 to January 2003

Developing new footprint, Product development, Ensuring sales target
•Products & Solutions:

Head at Flora Systems

• United Arab Emirates
• January 1998 to January 2002

Products & Solutions:
•Banking software - FLORA BANK - Online Banking Solution
•Servers & Workstation,
•Network & Communication:
•Imaging & Printing
•Intelligent power system
•Team Lead
•Project management
•Customer Relationship Management and Customer care
•Pre Sales Support for marketing team

Project Manager at Syscom Limited

• United Arab Emirates
• January 1996 to January 1998

Data Processing Officer at SEARS Buying INC

• United Arab Emirates
• January 1992 to January 1996

MIS Management
•Monitoring & Reporting on Merchandising Process
•IT Infrastructure support

Technical Support Engineer at TECHNOHAVEN CO

• United Arab Emirates
• January 1989 to January 1992

General Manager at NextDot Solution

• United Arab Emirates
• to

Major engagement:
•Management support for running the company in proper pace & path as per mission statement.
•Guiding the Business and Product team to achieve revenue target and market foot print.
•Support the Board in strategy development & major business decision.
•Lead & Mentoring the executive team.

Sr. Analyst, SLA management, Accenture Bangladesh, Dhaka 201 4- 2017
Responsibilities included:
•Managing vendor for complex delivery and SLA
•Lead major incident management and delivery management
•Lead complex service request resolution, Change management process
•Lead problem management process and methodical Root Cause Analysis (RCA) of incident

Specialist, Telco & Enterprise Vertical, Grameenphone IT Limited, Dhaka 2012 - 2014
Responsibilities included:
•Partner engagement
•Tender & Bid preparation
•SLA & Account Management
•Stakeholder relations

Project manager

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Vendor & Supplier management
•Stake holder relationship management