Branch In-Charge
Orient Travel
Total years of experience :15 years, 10 Months
Responsible for sales development, staff and financial management and day-to-day operational management of the branch.
Responsible for selling travel products and tour packages.
Dealing with customer enquiries and aiming to meet their expectations.
Dealing with disciplinary matters and customer complaints.
Providing excellent service to customers.
Identifying and addressing team training and development needs to do more and better.
Overseeing the smooth and efficient running of the branch.
Enforcing the company policies, principles, and procedures.
Managing and motivating staff to meet targets, thus ensuring the profitability of the company.
Meeting regularly with company directors to provide feedback on branch and staff performance, and to take direction.
Focusing on achieving customer acquisition, retention and cross sales.
Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions.
Ensuring that staff adheres to financial and operational procedures and that any training needs are identified and addressed.
Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers.
Working on all new key projects strategies, and implementations of all new technologies.
Responsible for sales development, staff and financial management and day-to-day operational management of the branch.
Responsible for selling travel products and tour packages.
Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions.
Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers.
Dealing with customer enquiries and aiming to meet their expectations.
Dealing with disciplinary matters and customer complaints.
Cash handling, key holding, data entry and retrieval, managing budgets, maintaining records and producing financial reports.
Managing and motivating staff to meet targets, thus ensuring the profitability of the company.
Meeting regularly with company directors to provide feedback on branch and staff performance, and to take direction.
Overseeing the smooth and efficient running of the branch.
Ensuring that staff adheres to financial and operational procedures and that any training needs are identified and addressed.
Working on all new key projects strategies, and implementations of all new technologies.
Supervising the front office sales team for direct sales as well as corporate.
Overseeing the smooth efficient running of the business.
Maintain standard quality levels of replying on all customer inquiries.
Handling and assigning responsibilities for the optimum use of working hours
Bring the largest possible number of new customers and introduce them to the company and services provide.
Develop a plan to increase the sales to achieve the largest possible profits.
Manage much successful relationship with customers and dealing with them in a professional manner and maintain communication with them well which encourages them to return to us.
Discuss clients requirements and provide advice on worldwide destinations, tours accommodation and flights.
Responsible of new staff training.
Handled appraisals and disciplinary issues, all reports relating to staff performance and targets.
Improve service offerings having supported the introduction of new destinations.
Supervise the day-to-day functions of the travel unit and coordinate all travel related matters within the mission and supervise a team of travel agents.
Handle responsibilities of receiving travel requests and checking them for correctness.
Handle booking of VIP clients with special importance.
Responsible for assigning the daily tasks to travel staff.
Responsible for domestic and international ticketing.
Responsible for domestic and international hotel bookings.
Arrange visa documents for employee for all types of visas.
Arrange Cabs as per the client requirement.
Standardize mail format for the all corporate.
Motivate staff and keep jolly mood in the Branch.
Responsible for the Main Treasury safe.
Responsible for all cashiers in company branches.
Responsible for all Cash and Cheques EOD’s.
Co-ordinate with banks to execute deposits.
Close all deposits with company accounts.
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