IT PROJECT COORDINATOR
WBM OFFICE SYSTEMS in CANADA
مجموع سنوات الخبرة :2 years, 8 أشهر
• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Implemented and maintained firewalls, series switches and security appliances.
• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
• Upgraded and expanded network systems and their components.
• Completed remote repairs involving software solutions and hardware repairs.
• Determined customer needs and developed program initiatives according to preferences.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Recommended network security standards to management.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Trained junior members of IT team regarding network security and troubleshooting of data circuits.
• Managed firewall, network monitoring and server monitoring both on- and off-site.
• Established compatibility with third party software products.
• Diagnosed and troubleshooting UNIX and Windows processing problems and applied solutions to increase company efficiency.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Referred major hardware and software problems and defective products to vendors or technicians for service.
• Recorded type and cost of maintenance and repair work.
• Followed a routine maintenance checklist.
• Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
The Diploma was mainly focused on the computer network setup, and was specifically intended for network technicians. It was a a great learning at this college. Cisco courses, Microsoft courses and many other IT courses were taught.