Technical Support-IT Departement
King Fahad Specialist Hospital
مجموع سنوات الخبرة :10 years, 10 أشهر
Key Accountabilities: Install and configure company’s computer hardware operating systems and applications. Provide through support and problem resolution to customers. Maintain composure and patience in face of difficult customer situations. Build and maintain successful relationships with service providers, dealers and consumers. Assist management with scheduling, service protocol improvements and quality assurance.
MAJOR PROJECTS HANDLED
Al Khaleej
Duration: Since Dec 2019
Significant Highlights:
▪ Actively participated in providing technical support service to more than 3000 Users’
▪ Checked speed of response to tickets by the Service Desk Remedy System and provided solution
▪ Installed programs for Users that facilitate work such as Office, Medical Plus, Impax and Multimedia
▪ Accountable for formatting PC and Laptops while preserving user data if required
▪ Configured Mail Outlook and solved its problems
▪ Fixed problems and computers errors remotely via. Dameware ▪ Configured Wireless connection/ LAN
▪ Responsible for setting up Administrator domain user accounts and groups to enable users
▪ Solved Windows 7 and Windows 10 problems
▪ Troubleshooted and fixed Printer (HP3015, HP4015, HP4525, OKI431, OKI401, OKI 861 and OKI 873)
▪ Troubleshooted & fixed scanner and added user to scanner network ▪ Installed CISCO Any Connect 4.5 and trend Micro to all PC
Jeraisy
Duration: Aug 2013 - Dec 2019
Significant Highlights:
▪ Supplied and installed computers and printers to Users
▪ Cleaned hard disk for Users and tested their functionality