General Manager Operations and Commercial
Top Class Limo
Total years of experience :28 years, 7 Months
Orchestrated operational enhancements, resulting in a \[400\]% increase in overall efficiency and a
\[25\]% reduction in operational costs within the first year of tenure.
• Pioneered the implementation of a comprehensive vehicle maintenance schedule, ensuring fleet
reliability, safety, and compliance with industry regulations.
• Directed a customer-centric approach, leading to a \[300\]% rise in customer satisfaction scores and
an increase in repeat business by \[100\]%.
• Spearheaded the launch of innovative digital booking platforms, streamlining reservations and
expanding the company's online presence, contributing to a \[200\]% boost in online bookings.
• Fostered a collaborative team environment, reducing employee turnover by \[50\]% through effective
leadership, training, and career development initiatives.
• Provide strategic direction and oversee day-to-day operations of a \[23\]-vehicle fleet, ensuring the
highest level of service quality and safety standards.
• Collaborate with cross-functional teams to establish and execute business plans, achieve revenue
targets, and enhance customer experiences.
• Develop and implement operational policies, procedures, and quality control measures to maintain
compliance with industry regulations.
• Analyze market trends, identify growth opportunities, and create targeted marketing campaigns to
increase brand visibility and attract new clients.
• Cultivate strong relationships with corporate clients, event planners, and other stakeholders, resulting
in a \[1200\]% increase in corporate contracts.
• Lead a team of \[25\] professionals, providing guidance, training, and performance evaluations to
maintain a skilled and motivated workforce.
• Foster a culture of continuous improvement, utilizing feedback and data analysis to refine services
and exceed customer expectations.
Start up
worldwide network
Development
Commercial, finance, HR, and Over All accountability.
Company Policy and strategy Formation
Achievements
13 new contracts added
20% profit increase
50%cash flow enhancement
Exceeding targets and profit targets by far
Change Management
business Start up, and Re-structure
Qatar Airways GSA Appointment
worldwide network
Development
Commercial, finance, HR, and Over All accountability.
Company Policy and strategy Formation
Grow and Lead Company in Jordan, and Palestine Commercially, and Operationally,
Start up
worldwide network
Development
Commercial, finance, HR, and Over All accountability.
Station Policy and strategy Formation
Casablanca Station Start up,
Pricing expert
operation and commercial strategy planner
sales and marketing main player
target achiever and guide
running the Royal Jordanian GSA office, with 0% problems for the first time in over 20 years
high performance, and sales achievements .
Creating and operating the Corporate Call centre, and centralised office .
target achievements
and 0% trouble free operation
manage day to day operation
Master Travel Diploma from USA - Post Graduate