Senior Strategic Accounts Manager
Orange (Jordan Telecom Group)
مجموع سنوات الخبرة :19 years, 10 أشهر
Responsibilities include, but not limited to, the following:
I manage the largest Strategic Business Accounts in the Enterprise Business Unit with the highest revenue
Also, I maintain and retain such strategic customers to keep long term relations and increase their satisfaction.
I control and cooperate with Presale Team in preparing offers, pricing quotes, and proposal, bids…etc to maintain Orange’s leading position in a competitive environment and satisfy customers.
I manage and handle all outstanding issues on behalf of customers (fault handling, billing…etc) to satisfy customers and follow up collection.
I control, maintain and update customer database to produce future solutions. Moreover, I set short and long-term sales strategies for specified accounts and report on the progress monthly to prospect new opportunity and suggest new telecommunication solutions this is done through CRM and by developing the ADP (Account Development Plan).
-Account management to businesses in Qatar.
-Develop profitable relationships with businesses in Qatar.
-Work within governance processes to ensure the best customer experience.
-Develop internal relationships that enable the delivery of the sales strategy.
-Manage a portfolio of Enterprise clients as per industry segments.
-Develop and maintain client relationships according to Vodafone sales guidelines.
-Is responsible of managing relations between business entities and customers including decisive planning and sales negotiations.
-Develop and maintain account plans to establish forecasts and anticipated revenue streams.
-Set yearly forecast numbers and figures related to number of new connections and ARPU increase.
-Work with entire sales team on large strategic accounts.
-Close deals that are profitable and high value to Vodafone Qatar.
-Provide feedback on market trends/competitor activity relevant to Vodafone's sales and marketing management.
-Achieve group target and set objectives of the team.
-Supervise Implementation of sales action plans and ensure that it falls in line with the plan to guarantee development of Major Account's turnover rates and increase revenue.
-Follow up on timely basis sales achievements for each account from available and new services to meet sales targets & expand market Share.
-Collect customers needs based on provided feedback from account managers regarding expectations and monitor any competitive threat by raising red flags when needed to maintain Orange share in market .
-Participate in field visits to customers on sample day's basis to follow up account manager's performance during visits and provide direction & training when needed to enhance positive Orange mage in the market.
-Motivate Sales team toward excellence in sales performance and challenge them toward breaking sales records by creating awareness of commission scheme elements, challenges and proposing innovative motivational plans.
-Develop a sales strategy for the segment.
-Responsible for all sales activities related to the segment.
-Prepare the sales plan and monitor the performance of sales segment.
-Evaluate the sales and KPI performance of designated segment.
-Participates in the design of sales processes, compensation schemes, and administration processes.
-Participates & support the team in negotiation process and in complex situations.
-Maintain good relationships with customers in service provisioning.
This was a managerial position in which responsibilities included, but were not limited to, the following:
I was the personal interface for the Business Customers, especially at the Senior Management/Main Board level: creating, maintaining and improving BT' place in the market for communications products and services.
I was protecting and growing current BT revenues and developing future business.
I was executing a defined contact strategy with each customer, maintaining a high level of regular contact within appropriate timescales so as to maximise every sales opportunity.
I was creating and executing a Sales Territory Development Plan, keeping it up to date and meeting the objectives laid down in it so as to maximize every sales. opportunity.
I answered customer’s queries on the phone, solved their problems and suggested new services, products & special offers that met their needs. I also contacted customers to settle their accounts. Another of my duties was keeping the company abreast of the latest technology in the cellular industry.
Selling Internet, e-mail services, dial-up and Leased lines for corporate and residential customers.
I was creating and maintaining a database for corporate and residential customers.
I was closely monitoring and analyzing offers of competitors.
I was providing customer service and support for business customers. Monthly reporting on sales status. And I was creating and offering competitive packages to target customers.
I have Masters of Arts (MA) in International Marketing Management with Merit.
Diploma in English language from the UK.
School of Humanities and Social Sciences -The University of Jordan. BA in Political Scienc