Head of Digital Channels Development
Al-Rajhi Bank
Total years of experience :19 years, 1 Months
Omni-Channel Programm Solution Architect based on Microservices Architecture.
Managing Internet Banking + IVR channels.
Al Mubasher Retail: The No. 1 internet banking in KSA, The Largest Online platform with: 1, 300, 000 Online users 3, 000, 000 transactions monthly.
Al Mubasher Retail is the internet banking service from Al Rajhi Bank that allows customers to do most of the banking transactions anytime, anywhere with convenience and in a completely secured environment.
Al Rajhi Phone (Phone Banking)
"Al Rajhi Phone" service allows customers (inside KSA or abroad) to do most of banking transactions anytime through mobile or a land line phone.
Responsibilities as eChannels Technical Manager:
- Responsible for making high-level technical choices related to eChannels.
- Providing feasible technical solutions to the business challenges in e-Channel Applications.
- Focal point of contact for handling vulnerabilities issues raised by PCI & SAMA compliance's for e-channel.
- Reviewing Business Requirements Document (BRD), provide Management with feedback from Technical perspective.
- Managing functional analysis sessions with all stakeholders (Business, Vendor, Al-Rajhi BackEnd Team).
- Vendor Management ( Offshore and Onshore Team ):
Reviewing Vendor Solutions/Architecture and make sure it is compliant with Bank (Functional and Non-Functional) requirements.
Reviewing Vendor Estimations (Time, Price). Reviewing CRs submitted by Vendor. Provide top management with a report about Vendor performance. Managing/Handling Vendor logistics requests. Code Review.
Make sure that No gaps in communication between Bank technical team and Vendor offshore/onshore team.
- Involved heavily in Make-or-Buy decision, Defining Vendor Selection Criteria, CAPA (corrective and preventive action).
- Managing eChannel releases starting from Design -> implementation -> Testing -> Deployment -> Post Deployment check.
- Getting required approvals for releases from CCB by attending release meetings, pre-CAB and CAB meetings.
- Managing/Handling eChannel CRM cases by trying to define the root cause for the raised issues.
- Managing/Handling e-channel production issues and CRM cases by defining the root cause for them.
- Managing Internet Banking + IVR technical team.
- Reviewing SMS Gateway current used solution.
en.Reporting is an essential solution to complement SWIFT Alliance Access (SAA) infrastructure.It improves the operational efficiency by offering comprehensive reporting, and facilitating analysis, investigations and audits, in a fast and flexible way, without any performance impact on the real-time financial messages flows.en.Reporting offers ready-to-use modules to display and report SWIFT traffic data, both messages and events, over an extended retention period, with an open and easily accessible and configurable database.
en.SafeWatch Filtering, is a detection tool that is targeted on AML (Anti-Money Laundering) detection. It is specialized in detecting black listed entities, in order to filter out suspicious transactions from the financial flow and stop them before they happen. It is often based on real-time systems, capable of taking a decision about a transaction in a very short time.
Trakhees corporate website: Building a corporate website that reflects its branding and its professional image, services and provides a communication channel with its customers, the website has an intuitive design and it is dynamic, bilingual and includes comprehensive details on all of its departments under one umbrella, The website was built with dynamic content publishing, Workflow to manage content on department levels, job management, and Newsletter management modules.
The Request Management System for Diwan of His Highness the Crown Prince of Abu Dhabi Crown Prince Court :This system automates their day to day office activities and tasks and manages the requests they are received, by adopting a modern software solution that helps to manage, handle, and monitor office work and improve efficiency by minimizing the manual work and paper based communications (This system is built for The Office of Her Highness Shaikha Salama Bint Hamdan Bin Mohamad Al Nahyan).
Hospitality Marketing Concepts (USA): Designing and developing CC CRM 5.X which is one of HMC's CRM Modules responsible for providing HMC Customers with efficient statistics and reports about their hotels.
EAD e-Government Portal (https://eservices.ead.ae): Building eServices for Environment Agency - Abu Dhabi (EAD) to provide user-centric, consolidated view on all relevant government services for Businesses (G2B), Citizens (G2C), Government entities (G2G) and Employees.
Abu Dhabi Islamic Bank (ADIB) Portal (www.adib.ae): Building a portal for the bank with a content management solution and workflow along with some business services to facilitate the communication between the bank and its customers.
Hospitality Marketing Concepts (HMC) - USAClient Relationship Management System (GMM-VHR): web application to control web and email marketing campaigns
Federated Customs Information System (FCIS): Participating in the development / testing of a Web Application for automating the customs demands clearness between all GCC Countries and the Local Emirates, as well as simplifying generating statistical reports related to the UAE trades with other countries.
IBM Dubai (outsourcing): Worked on converting business requirements to static screens using UI design and usability best practices.
Oracle Portal Demo: implemented a demo for a potential customer using oracle portal.