محمد كمال

• Developed dailyauto-trackingdashboards using Python, and optimized scalable, high-performance software
solutions in collaboration with cross-functional development and QAteamsto meetfunctional and non
functional requirements
• Analyzed business and user requirements, translatingthem into efficientsystem designs, clean architecture, and
maintainable code.
• Developed reusable, modularcomponents and libraries, significantly reducingdevelopment effort and improving
code qualityacross multiple projects.
• Built and maintained full-stackweb applications, integratingfront-end interfaceswith secure back-end services and
relational/non-relational databases.
• Installed, configured, tested, and maintained application software, operatingsystems, and developmenttools, ensuring
system reliabilityand performance.
• Identified, debugged, and resolved software defects and performance bottlenecks, enhancing application stabilityand
userexperience.

Developed daily auto-tracking dashboards using Python, and optimized scalable, high-performance software
solutions in collaboration with cross-functional development and QA teams to meet functional and non
functional requirements.
Analyzed business and user requirements, translating them into efficient system designs, clean architecture,
and maintainable code.
Developed reusable, modular components and libraries, significantly reducing development effort and
improving code quality across multiple projects.
Built and maintained full-stack web applications, integrating front-end interfaces with secure back-end
services and relational/non-relational databases.
Installed, configured, tested, and maintained application software, operating systems, and development tools,
ensuring system reliability and performance.
Identified, debugged, and resolved software defects and performance bottlenecks, enhancing application
stability and user experience.
Effectively managed priorities and timelines to consistently deliver projects on schedule in fast-paced
development environments.

• Provided end-usertechnical supportforWindows 10/11 environments across multiple branches, ensuringsmooth
system performance and usersatisfaction.
Installed, configured, and maintained desktop hardware, software applications, printers, and network peripherals.
Troubleshot hardware, software, LAN/WAN, DNS, DHCP, and system-related issueswith timely resolution and
escalation support.
Managed ITasset lifecycle including asset allocation, tracking, maintenance, and inventorydocumentation.
Supported HardwareAsset Management (HAM) activities including deployment, monitoring, and compliancetracking
of ITassets.
Maintained useraccounts, access controls, and security policies usingActive Directoryand Microsoft 365 tools.
Worked with ITSM practicesfor incident management, ticket handling, and SLA-based support operations.
Prepared operational and technical reports using MS Excel and Apache Superset dashboardsfor monitoringsystem
performance.
Coordinated with cross-functional teams and vendorsto resolvetechnical issues and ensure uninterrupted business
operations.
Implemented process improvements and automated operational workflows, increasingtaskefficiencyand reducing
manual effort.