محمد خليل

Key Highlights:
• As Operations and Marketing Officer, contributed to the optimization of the supply chain for a key automotive dealer enabling delivery of quality service leading to account profitability and contract renewal - Partnered with the client and collaborated with stakeholders to coordinate weekly flow of spare parts shipments. Monitored operational data related to supply chain KPIs and enabled improved visibility of the pipeline inventory and optimization of the client’s material resources planning process.
• Successfully gathered and analyzed market intelligence to improve commercial decision making and leveraging potential opportunities. Identified and pursued a lead by meeting a Saudi automotive dealer to offer RORO logistics services. Generated several leads for providing logistics services to companies in northern Iraq operating oil and gas projects.
• Leveraged successful customer relations to generate business - earned invitation from a local engineering contractor to participate in a tender for providing logistics support for large-scale humanitarian relief project in Jordan and led negotiations with the client’s procurement team.
• During 2016, participated in the development of the import cargo business by targeting global logistics tenders. Followed up on a promising business lead, coordinated with the sales team in market research, quote preparation submission and negotiation with the client till business award to the company - Secured a major contract for import cargo of reefer containers from New Zealand to Jordan

Key Responsibilities as Senior Operations Officer (Apr 2018 till date):
• Review customer requirements and advice the sales team on port and vessel procedures in order to provide cost-effective solutions to clients.
• Plan, supervise and monitor shipping operations, track shipment data against KPIs and implement measures for process improvements.
• Manage in-transit cargo, working closely with stakeholders for on time cargo loading as well as arrival and clearance of shipments.
• Coordinate with 3rd party vendors, obtain rates for services, finalize contracts and administer contractors and monitor performance ensuring fulfillment of all contractual obligations.
• Plan movement of empty containers among multiple depots to meet export demand, optimize container inventory levels and minimize storage of idle containers.
• Prepare forecasts of export volumes, plan for required containers, monitor variances and work with operations to validate figures.
• Liaise with port authorities for allocation of resources based on forecasts of vessel moves to achieve productive vessel operations.
• Provide inputs for analyzing operational expenses including vessel utilization, productivity data and container damages.
• Monitor and ensure on time pick up of containers at terminals, update database and expedite flow to minimize detention costs.
• Support the vessel planner in developing quality stowage plans by collating and providing accurate outbound cargo data.
• Communicate vessel schedule to the terminal to ensure prompt berthing and coordinate with the master to adjust speed to reduce bunker costs.
• Provide value added recommendations to the terminal team with the aim of improving services while lowering costs.
• Share local information with the shipping line enabling effective schedule planning while at all times protecting the lines interests.
Finance and Administrative Support (February 2014 to date)
• Guide customers on required shipping documents and customs procedures ensuring resolution of issues before arrival of the vessel.
• Utilize the company’s system for updating shipment data as well as container movements and retrieve accurate reports
• Support the finance department in processing shore based terminal invoices and payments to 3rd party carriers.

Key Responsibilities

• Built and sustained strong long term relations with customers by understanding and providing cost-effective solutions for their logistical and operational requirements to optimize cargo flow and customer retention.
• Contributed to cross functional initiatives for enhancing customer experience and surmounting technical obstacles.
• Managed communication with customer as owner of the customer experience process and drove process improvements to meet customer expectations.
• Worked as a team in improving customer service by monitoring operational data, planning of shipping activities and improving inventory visibility.
• Directly managed a portfolio of assigned accounts as focal contact point, dealt with their in-transit cargo assuring on time arrival and resolution of complaints through escalation.
• Worked with internal departments and third party partners in planning and handling shipments to meet customer SLA objectives.
• Researched targeted market segments and gathered intelligence to identify and leverage business opportunities and enable strategic decision making.
• Participated in business development through achievement of departmental targets for sales the company’s services and securing business deals.
• Managed and grew the customer base and maintained up-to-date CRM data facilitating effective sales planning.
• Promoted the company and its services by meeting clients delivering influencing presentations highlighting value propositions and scope of work.
• Coordinated team efforts to on-board customers, delivering client expectations and ensuring customer delight.
• Processed customer RFQs, prepared quotes in coordinated with the pricing team, submitted and negotiated bids with the customer.

PREVIOUS EXPERIENCE

Estate Agent & Facilities Maintenance Supervisor, Family Owned Company, Amman, Jordan, January 2009 - January 2011