Country Sales Manager
CaliberBrands FZE
Total years of experience :14 years, 5 Months
- Forecast market potential & plan inventory for each product category across brands
- Prepare annual marketing calendar
- Plan & direct the 4P of marketing
- Track & achieve targeted market share for each product
category across brands
- Drive ecommerce sales & manage Amazon vendor &
marketing services
- Onboard new sales channels
- Oversea the GP for distribution & Direct-Import partners
- Train regional sales teams on new brands & products
- Manage active business relations with all stakeholders
- Oversee after-sales services
- Generate & pursue sales leads
- Develop new marketing initiatives & increase client base
- Conduct product presentations & demos
- Meet with potential customers and develop business proposals
- Develop & maintain customer relations & contracts
- Manage after-sales services
- Ensure achievement of periodic sales targets
- Identify evolving market requirements and align business
product portfolio
- Generate periodic sales projection report
- Generate & pursue sales leads
- Develop new marketing initiatives & increase client base
- Conduct product presentations & demos
- Meet with potential customers and develop business proposals
- Develop & maintain customer relations & contracts
- Manage after-sales services
- Ensure achievement of periodic sales targets
- Identify evolving market requirements and align business
product portfolio
- Generate periodic sales projection report
- Manage productivity of 50 colleagues
- Manage achievement of periodic sales goals
- Ensure operational compliance with the regulatory authorities
- Manage inventory, budget & unit productivity goals
- Ensured a fair & diverse staffing policy
- Developed & conducted classroom & field courses trainings
- Conducted induction & mentoring for new area sales
managers
- Developed site feasibility & selection study for expansion team
- Managed new business unit’s development & openings
- Developed & implemented in-store marketing techniques
- Communicated with suppliers, negotiated prices, discounts,
rebates, credit terms and shipping
- Selected & proposed products for weekly promotions
- Evaluated cost & quality of products and compared market
competition to identify retail selling price
- Liaised with suppliers to organize product marketing
campaigns
- Analyzed sales reports to evaluate promotions & direct future
efforts
- Spearheaded the development of annual training goals & budget
- Developed & maintained training policies, procedures, training curriculum & annual training calendar
- Coordinate with external trainers & certification agencies
- Conducted management level trainings
- Supervised the management of the Albaik learning center
- Developed standards & specifications for all training facilities in
Albaik learning center, restaurants & licensee training centers
- Developed & maintained Albaik training quality policy &
procedure integrated with company quality management
system
- Supervised the management of training quality assurance
system in restaurant training cells, Albaik learning center &
licensee training centers
- Developed training systems for pre-opening function in the
expansion initiative
- Developed & maintained licensee training objectives &
standards and trained licensee training team
- Supervised the functional alignment & the training quality
verification of the licensee training programs
- Developed the manpower plan & the associated budget for
meeting new manpower training & development requirements
in the expansion initiative
- Developed the standards & specifications for the training &
ensured their compliance in all new training facilities
- Generated reports of the service failures and assigned them to the team members
- Collected all records of cases filed & closed and reported back on the team’s monthly performance
- Coordinated with customs team & consignees for clearance
- Actively participated in global coordination on consignments pickup, transit and delivery
- Developed standard for operating procedure of the service recovery team
- Developed and implemented standards for generic correspondence on emails for efficiency
- Designed and conducted orientation training for the new recruits
- Conducted soft skills training for handling customer complaints
- Conducted functional training on logistics, operations, customs clearance, market survey, service promotion and client service
Handled all office administration related tasks & documentations
‐ Responded to all prospective client’s correspondences
‐ Researched & provided sales leads for sale managers
‐ Headed the main liaising task with service/product suppliers
‐ Gathered quotes on business required products & services and
presented their comparative analysis to general manager
‐ Handled office invoices, prepared claims for the general manager
‐ Collected reports from sales managers & generated monthly sales
report to present to the general manager
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