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Mohammad Khateeb, IT Support Specialist

Mohammad Khateeb

IT Support Specialist·Cerner healthcare pvt ltd

United Arab Emirates

Bachelor's degree, Electrical And Electronics Engineering

Work experience

Total years of experience: 12 years, 3 months

IT Support Specialist

January 2017 - Present

Cerner healthcare pvt ltd

Bengaluru, India

January 2017 - Present

Manage calls and IT troubleshooting tickets on various issues from windows active directory to windows server management and all IT desktop and laptop related issues

Company industry:
IT Services
Job role:
Information Technology

Technical Support

March 2016 - December 2016

Dell Technologies

Bengaluru, India

March 2016 - December 2016

Manage calls and IT troubleshooting tickets on various issues from windows active directory to windows server management and all IT desktop and laptop related issues

Company industry:
IT Services
Job role:
Information Technology

IT Analyst

April 2015 - January 2016

Hcl Technologies

Bengaluru, India

April 2015 - January 2016

Manage calls and IT troubleshooting tickets on various issues from windows active directory to windows server management and all IT desktop and laptop related issues

Company industry:
IT Services
Job role:
Information Technology

Technical Support Engineer

February 2014 - April 2015

infinite computer solutions pvt ltd

Bengaluru, India

February 2014 - April 2015

Manage calls and IT troubleshooting tickets and calls from end users on various issues from windows OS troubleshooting to network troubleshooting and printer configuration

Company industry:
IT Services
Job role:
Information Technology

Education

Visvesvaraya Technological University

July 2013

July 2013

Bachelor's degree, Electrical And Electronics Engineering

India

GPA (percentage): 62%

GPA (percentage): 62%

performed security burglar alarm project to secure the properties

Skills

Windows Azure
Expert
Windows Azure
Expert
Servers
Expert
Servers
Expert
IP Networking
Expert
IP Networking
Expert
Remote Support
Expert
Remote Support
Expert
Field Support
Expert
Field Support
Expert
windows 10
Expert
windows 10
Expert
windows 2012 r2
Expert
windows 2012 r2
Expert
Networking
Expert
Networking
Expert
windows active directory
Expert
windows active directory
Expert
Sharepoint , office 365 , JIRA
Expert
Sharepoint , office 365 , JIRA
Expert
BMC Remedy
Expert
BMC Remedy
Expert

Languages

English
Native Speaker

Training and Certifications

Training
AWS cloud services overview
linked in learning
Jun 2020

Hobbies

  • playing online games