Mohammad Khursheed Alam

Responsibilities include but not limited to:
• Planning, Design, Optimization, Operations & Maintenance of Telecom.
• Network Performance Management, Network Operations & Maintenance Management.
• Bid & Contract Management, RFI/RFP/RFQ response preparation & associated discussion.
• KPI/SLA/OLA delivery, Speech & data network analytics & trending of various traffic reports for KPI/performance analysis, root cause finding for any degradation, recommending corrective actions for KPI improvement.
• Operations, maintenance, supervision & administration of Telecom Network & VAS Network.
• Configuration Management, Fault Management & Performance Management of Telecom Network.
• Responsible for smooth & efficient operation & performance of IN (Intelligent Network).

Responsibilities include but not limited to:
• Planning, Design, Optimization, Operations & Maintenance of Telecom.
• Network Performance Management, Network Operations & Maintenance Management.
• Bid & Contract Management, RFI/RFP/RFQ response preparation & associated discussion.
• KPI/SLA/OLA delivery, Speech & data network analytics & trending of various traffic reports for KPI/performance analysis, root cause finding for any degradation, recommending corrective actions for KPI improvement.
• Operations, maintenance, supervision & administration of Telecom Network & VAS Network.
• Configuration Management, Fault Management & Performance Management of Telecom Network.
• Responsible for smooth & efficient operation & performance of IN (Intelligent Network).

Ericsson India Global Services Pvt. Limited.: Senior Manager - Network Engineering (Core & Data Network Planning & Optimization) : Since December'2011 till date):
Responsibilities include but not limited to:
• Mobile Core & Data Network Design, Planning & Optimization.
• Leading overseas MS project of Airtel Africa (different OPCOs), Airtel Bangladesh, Vietnamobile & Telstra Australia (Telstra wholesale WME solution) for Core & Data Network Design, Planning & Optimization.
• Ensuring customer service delivery as per SLA.
• Responsible for Monitoring, maintaining & improvement of core & data KPIs like Location Update Success Rate, Paging Success Rate, Call Completion Rate, Trunk Group Utilization, Trunk Group Congestion, Peak Processor Load, Signalling Link Load, etc.
• Monitoring & optimizing important Network KPIs involved in Network Capex Planning.
• Support, supervise and get customer's approval on KPIs definition, monitoring and interpretation.
• Responsible for Tracking, maintaining & improving network performance quality.
• Responsible for Daily analysis of network performance KPIs & preventive actions for performance improvement.
• Responsible for network capacity monitoring & trigger for augmentation as required.
• Responsible for Planning Design & Optimization of WME components as a part of CBiO/MiO solution comprising of CS, BSCS, EMM, EMA, MiO, HLR, CUDB, PG, MPBN.
• MVNO onboarding support.
• Driving Network audit activity, recommendation for network performance improvement & preventing any degradation on KPIs.
• Ensuring a healthy network with all the parameters & performance within acceptable limit as per customer SLA.
• Ensuring preventive & proactive actions to provide a completely trouble free network even during the highest traffic loading.
• Regular interactions & update with all the stakeholders on all important network activites.
• Attending & leading the team for all important customer meetings, discussions, etc.
• Driving discussions on network architecture review, recommendations, etc.
• Ensuring network processes & best practices to be in place with all the contingency plan, risk mitigation plan & fall back plan.
• Drive & participate in all the discussions on network augmentation, expansion, new feature roll out, etc.
• To anticipate any additional requirement in the network & ensure preparedness for the same.
• Tendering/Presales support for Rel4/2G/3G Core Network Elements such as MSS, MGW, HLR, MSC etc. Preparation of RFI/RFP response (High Level Network Design & Dimensioning) & Core Network BOQ preparation.
• Network Assessment & Dimensioning for 2G/3G Rel4 Core Elements (MSS, MGW, MSC, HLR, etc.).
• Transmission bandwidth planning at different interfaces for traffic in different core network architectures.
• Discuss & recommend on Network Assessment, Design & Dimensioning Plan.
• Discuss & drive on Network Topology Design & Routing.
• Life Cycle Management of network elements.
• Responsible for people management & coordination among different interworking teams.
• Drive on innovation, automation & tool development in order to increase efficiency.
• Keep the team engaged, involved and motivated.
• Competence development of the team as per latest customer & technology requirement.
• Leading the team to ensure complete compliance for process & quality improvement.
• Responsible for network performance review & improvement action plan.
• Responsible for developing network planning & optimization guidelines, ways of work, process
improvement & relevant documentaion as per requirement.
• Leading the team for implementation of process & quality improvement model CMMI for Services.

NOKIA SIEMENS NETWORKS (India). (Mobile Core Network Planning & Optimization Manager - 2G/3G Rel4 Mobile Core Network: from May'2007 to November'2011):
Responsibilities include but not limited to
• Tendering/Presales support for Rel4/2G/3G Mobile Core Network Elements such as MSS, MGW, HLR, MSC etc. Preparation of RFI/RFP response (High Level Network Design & Dimensioning) & Core Network BOQ preparation.
• Network Assessment & Dimensioning for Rel4/2G/3G Core Elements (MSS, MGW, MSC, HLR, etc.).
• Network Topology Design & Routing.
• Transmission bandwidth planning at different interfaces for traffic in different core network architectures.
• Interact & Coordinate with different departments & attending customer meetings for project roll out, expansions/upgrades, etc. Network design and performance services delivery in rollout and care phases.
• Support the project's planning manager.
• Sharing best practices with the project and within the organization.
• Developing network planning & optimization guidelines for projects purposes.
• Customer consulting and network design & performance project management.
• Network design and performance services development.
• Network scalability, resilience & cost optimization.
• Network Performance Analysis, Key Performance Indicators (KPI) Improvement & Optimization.
• Attending various project & customer meetings. Coordination with various regulatory agencies. To provide support/solution for any core network related issue.
• Be the technical leader for daily questions and answers on anything about core network.
• Executing guidelines for network planning & creation of Numbering plan definition, Signaling plan definition, Synchronization plan definition, Interconnection planning, IN based services planning, Exchange data planning.
• Network dimensioning for switching & VAS nodes & planning for network upgrades / new features introduction.
• Doing regular Network Performance Tracking for important core network KPI values like Location Update Success Rate, Paging Success Rate, Call Completion Rate, Trunk Group Utilization, Trunk Group Congestion etc. and to take prompt corrective action in case of any deterioration.
• Monitoring & optimizing important Network KPIs involved in Network Capex Planning.
• Regular traffic optimization of entire network & planning for signaling network optimization.
• Capacity planning and augmentation of trunk groups of POIs, A - interface links with BSCs & value added services based on current & projected traffic trend & subscriber base.
• Capacity planning & expansion of various units in HLR, MSS, MGW, MSC, VLR, GMSC, EIR, etc. Participation & coordination with various committees and regulatory agencies.
• Support and supervise feature implementation: analysis, data/parameters definition and network test supervision.
• Support and supervise for new architecture implementation: analysis, data/parameters definition and network test supervision including inter-working vendors.
• Support architecture and network optimization in the following areas: speech routing network, network redesign, signaling routing network, standard translation/configuration redefinition, overload mechanism parameters setting.
• Support, supervise and get customer's approval on KPIs definition, monitoring and interpretation.
• Support for routing performance optimization in the following areas: failed call attempts, CPU load, circuit group and signaling links congestion.
• Support for architecture and feature problem solving.
• Source data (Datafill) preparation for 2G/3G core network elements i.e. MSS, MGW, MSC, HLR & VAS nodes.
• Self development & competence transfer.
• Being Solid Line Manager for the Core Network Planners (at Hub & Circle levels) directly reporting to me, was looking after PeopleManagement/Line Management as well.

NOKIA India Private Limited. (NSS Team Lead -2G/3G Mobile Core Network: from October'2004 to April'2007):
Responsibilities include but not limited to
• Operations, maintenance, supervision & administration of NOKIA make DX 200 Core Network Element MSS, MGW, MSC/VLR, GMSC, HLR, EIR, etc.
• Integration of MGW, MSS, RNC and BSC to Core Network.
• Configuration Management, Fault Management & Performance Management of MSS, MGW, MSC, VLR, HLR, GMSC, etc.
• To understand & implement MSC features like pool, TFO, AMR in coordination with BSS team.
• Configuration of announcements for various clear codes and facility services e.g. Call Hold, Call Waiting, etc.
• Subscribers’ category based routing of calls, e.g. for call centers, VPN calls, prepaid, postpaid, toll free calls.
• Traffic report/statistics generation and analysis. Taking corrective actions for improvement of ASR (answer to seizure ratio).
• Network & Interface expansion/augmentation.
• Root cause analysis for any performance deterioration based on report statistics & measurement.
• Planning & optimization of switching core network.
• Network dimensioning for switching & VAS nodes & planning for network upgrades / new features introduction.
• Doing regular Network Performance Tracking for important core network KPI values like Call Completion Rate, Trunk Group Utilization, Trunk Group Congestion, Signalling Link Load, Peak Processor Load, etc. and to take prompt corrective action in case of any deterioration.
• Monitoring & optimizing important Network KPIs involved in Network Capex Planning.
• Regular traffic optimization of entire network & planning for signaling network optimization.
• Participation & coordination with various committees and regulatory agencies.
• Ensuring full network availability and smooth flow of telephone traffic.
• Taking system backup for MSC/HLR and on hard disk & on external media like optical disk as a preventive measure.
• Resolution of call & service related customer complaints.
• Various signaling protocol analysis like SS7, TUP, ISUP, INAP, CAP, MAP, BSSAP, Sigtran, RANAP, BICC, SIP etc.
• Loading of software patches in MSC, HLR for upgradation.
• Administration & provisioning of subscriber profiles (basic and supplementary services) in HLR.
• Loading of authentication data for provisioning of new SIM cards in HLR.
• Configuration & testing of lawful intercept including OLCM.

Videsh Sanchar Nigam Limited - VSNL (Now named Tata Communications) (Senior Engineer - Ericsson make AXE Switch (Fixed line switch for international & national long distance calls): from December'1996 to September'2004):

• Around 8 Years of experience in Operation, Maintenance, Supervision & Administration of Ericsson make AXE switch (Fixed line switch for international & national long distance calls)
Responsibilities include but not limited to:

• Operations, maintenance, supervision & administration of Ericsson make fixed line AXE switch.
• Configuration Management, Fault Management & Performance Management of the switch.
• Generation of different types of traffic reports & statistics for analysis of various parameters, e.g. Seizure, Answer, ASR, Erlang (Traffic Intensity), Trunk group Congestion, Trunk group Utilization, Signalling Link Load etc. & based on this analysis planning for addition/deletion of speech circuits & signaling links in order to make their optimum utilization. To utilize this analysis for ensuring smooth & fault free traffic flow.
• Root cause analysis for any performance deterioration based on report statistics & measurement.
• Various signaling protocol analysis (i.e. SS7, TUP, ISUP, etc.)
• To keep track of memory utilization & to perform size alteration (SAE dimensioning) as per requirement. Handling APZ212, IOG20 & APG40.
• Planning & optimization of switching core network.
• Network dimensioning for switching & VAS nodes & planning for network upgrades / new features introduction.
• Doing regular Network Performance Tracking for important core network KPI values like Call Completion Rate, Trunk Group Utilization, Trunk Group Congestion, Signalling Link Load, etc. and to take prompt corrective action in case of any deterioration.
• Monitoring & optimizing important Network KPIs involved in Network Capex Planning.
• Regular traffic optimization of entire network & planning for signaling network optimization.
• Network & interface expansion/augmentation.
• Participation & coordination with various committees and regulatory agencies.

Delivering lectures in Electronics & Communication Engineering to Undergraduate students of Bachelor of Engineering.