Program Manager
EGA
Total years of experience :21 years, 6 Months
The RAK E-Government Authority (EGA) is responsible for e-transformation in the emirate of Ras Al Khaimah. Its vision is to provide smart services and integrated e-government solutions to promote a better life and competitive emirate
Joined the organization as Business Analyst, moved on upward career trajectories, to merit promotion to the position of Program Manager
Designation Chronology:
• January 2015 - Present: Program Manager
• January 2013 - December 2014: Project Manager
• December 2011 - December 2012: Business Analyst
Accomplishments:
• Hand-selected to manage E & Smart transformation program as well as building the E & Smart transformation strategic roadmap across the government.
• Instrumental in enabling delivery of better public services through Digital transformation, and sustaining its austerity drive to deliver ever more operational efficiencies.
• Played a key role in enabling the organization bag Silver Quality Award of SAP Quality Awards 2015 MENA in the Business Transformation Category for SAP implementation for government.
• Successfully rolled- out customized SAP/ERP Solutions for different government departments (Finance Dept., Municipality Dept. including (Building & Engineering, Town Planning, Land Sector, properties Mgmt.), Courts and Prosecution) covering the following:
- Business management solution for 410 business processes.
- E-Services implementation for 100 e-services.
- Enabled real-time data-access by implementing BI for financial, services and staff productivity dashboards.
Key Responsibilities:
• Steering development of new digitally-enabled business capabilities and establishing E & Smart transformation roadmap for government. Establishing guidelines for E & Smart services implementation.
• Facilitating government to be the digital leaders of the future, supporting its strategy towards smart transformation through E & Smart services program implementation.
• Shouldering onus for overall integrity and coherence of the Program. Directing program lifecycle right from initiation through closure for complex projects/ across multiple inter-dependent projects within a program.
• Proffering global technology vision, strategy and leadership for formulating, evaluating, and implementing SAP solutions for Government entities leveraging ASAP methodology.
• Partnering with key stakeholders, business owners to understand/define problems, risks, issues and build business and IT roadmaps, strategies and budget planning for business departments to improve their effectiveness and capabilities.
• Collaborating with Project Managers to establish program plans encompassing overall scope, deliverables, organization, high-level schedule, inter-dependencies of work streams.
• Generating analytical reports for Senior Management, portraying performance analysis for daily operations, along with action plans recommendation to improve the services and support departments in defining SLA and staff KPIs.
• Identifying, evaluating and shortlisting vendors for delivering enhanced solutions for government entities.
• Built, managed, coached & mentored a high-energy, high-impact team, capable of delivering transformational results.
Accomplishments
• Proffered technical vision, leadership & oversight required to deliver multiple large and small complex strategic IT projects.
Key Responsibilities:
• Presided over day-to-day activities of the project, planned and executed projects, managed project lifecycle activities from initiation through closure.
• Defined a future state vision, strategy and roadmap, then driving adoption and execution in partnership with key stakeholders/ vendors.
• Served as technical escalation point in support of high risk and complex challenges. Undertook corrective actions to achieve expected results.
• Stakeholders management (internal organizations, 3rd-party vendors, client departments) to ensure successful project delivery within time and budget.
• Built and managed project team, drove continuous improvement of team performance, motivated and developed them to deliver both long term and short-term projects
Key Projects to Credit:
• RAK GRP Project (SAP Implementation Project)- covers 410 business processes, 50 e-Services and financial services.
- SAP implementation for the government departments in Ras Alkhaimah (Finance Department, Building & Engineering Department, Town Planning Department, Courts, Prosecution and Land Department).
• E & Smart Transformation Program
- Established standards/guidelines for E & Smart transformation, planning & implementing backend system, electronic services, smart services and mobile apps, instituting plans for utilizing implemented services and solutions efficiently.
• Business Analysis and Process Re-engineering for Building and Engineering Department.
- Building & engineering management system to automate business processes (Consultant and Contractor Qualification Section, Permit Section, Supervision Section, Inspection Section, Advertising Section and Projects Section).
• Business Analysis and process re-engineering for Finance Department
- Process reengineering for business processes of RAK finance department
• Business Study and process re-engineering for Town Planning & Survey Department
- Prepared detailed business requirements to be implemented in new system.
• Eservices of Ministry of Social Affairs (Mersal 2)
- Internet & intranet portals for Ministry of Social affairs including e-Services for both clients & internal employees.
• DNRD Internet Portal
- Effectively handled the internet portal for General Directorate of Residency and Foreigners Affairs of Dubai.
• Minors & Endowments Management System (MEMS)
- Led the Enterprise web application project for AWQAF and Minors Affairs Foundation (AMAF); application included two sections, such as Minors management and Endowments management.
• Properties & Investment Management System (PIMS)
- Led the Enterprise web application project for AWQAF and Minors Affairs Foundation (AMAF).
• Consultant Contractor Qualification Application (CCQA)
- Implemented J2EE Enterprise web application for pre-qualification section in building department of Dubai Municipality; the application enabled building department's users to submit online applications very easily as well as DM staff to process in alignment with the predefined workflow for each application.
• Building Permits & Control System (BPCS)
- Implemented J2EE Enterprise web application for building department in Dubai Municipality; the application assisted in enabling efficient operations of the Permit, Supervision and Inspection sections.
Accomplishments
• Harmonized and streamlined processes for Municipality - authored more than 1000 pages of business requirements.
• Significantly contributed to the building of the municipality’s Business Process Architecture capability and facilitate integrity between municipality business units.
Key Responsibilities:
• Subject Matter Expert to uncover detailed technical and business requirements by conducting business analysis, process reengineering and proposing TO BE business processes.
• Bridged the gap between the business and technical delivery teams.
• Functioned as Business Architect for municipality solutions. Designed leading edge technical and bespoke solutions to automate the business processes.
Avanza serves 300+ clients in more than 45 countries. It has over 500+ product deployments processing over 12 million transactions every day on 9000 terminals, backed by a team of 300 expert resources worldwide
Accomplishments
• Led planning and implementation of state-of-the-art business management solutions for properties management and endowment management in AMAF Dubai.
• Managed business analysis and requirements documentation for AMAF business processes and Ministry of social affairs.
• Entrusted to handle implementation of Dubai immigration portal.
Key Responsibilities:
• Steered a range of high-end technology project, administered project planning and implementation, tracked project execution, enabled changes to ensure project execution according to the project scope and budget.
• Spearheaded entire Software Development Life Cycle (SDLC) including preparing detailed technical specifications by conducting collaborative systems and business analysis, design, development and test plan reviews to the final delivery of quality code and post-production support.
• Acted as a conduit between delivery and business teams. Chaired weekly/monthly project status meetings with project stakeholders.
