محمد المرحومي

Spare Parts Operations
• Ensure that the spare parts Receive and Issue procedure is followed by the stores team
• Do random Check with invoice and physical
• DO random check on updating of the system
• Do random check on the Bin location
• DO Random check on the stock count and accuracy
• Ensure full parts consumption before end of life
Spare parts ordering
• New model spares ordering plan with Marketing
• Replacement ordering with min order Qty and Consumption of spare parts in coordination with the workshop and outdoor manager
• Ensure ordering cycle for optimum conditions
• Ensure that spare parts obsolescence is minimum and as per budgeted provisions

Vendor Management
• Ensure Vendor in international and local market is upto date and constantly in touch
• Ensure that the relationship is maintained
• Ensure that new vendors are identified based on the new products / technology / cost effective / speed of delivery / etc
• Ensure that the credit note is received from the supplier in time


Coordination and others

• Coordinate with Service Manager / operations for customer issues related to spare parts
• Inform to Supervisor in advance if any customer needs are delayed for any reasons so that the customer can be notified
• Inform the customer in advance if the scheduled time is not likely to be met
• coordinate with vendor for any quality issues on spare parts so that it can be rectified
• Ensure that your team is clean in appearance
• Ensure that you and your team wear the ID badge always
• Ensure you and your team are courteous and polite to the customers

Reports

• Consumption report / Stock reports
• Escalation reports Parts not received or job pending
• Fast moving report with its stock
• Monthly KPI report

- Approving spare parts wholesales business and adding 65% of whole sales to parts sales
- Reducing dead stock inventory to maximum yearly budget.
-approving parts sales throw insurance contract for body work shop repairs
- putting yearly and quarter planes with part manager.
- Added new customers and new parts traders and new out work shops

- Provided customers with new spare parts standards of quick service repairs.
- Administered key budgets and implemented financial control measures such as getting customers into categories,
- Implemented an effective sales plan. Trained, developed and motivated staff, forecast store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards
- Headed the Sales team and complemented them with guidance on negotiating skills.

a. MAINTAINED ALL ASPECTS OF MARKETING OPERATIONS, INCLUDING SALES, OUTSIDE SERVICES MANAGEMENT.

b. MAINTAINED HIGH LEVEL OF COMMUNICATION WITH CUSTOMER, INCLUDING SENDING QUOTATION, PROVIDING UP TO DATE INFORMATION, MAKING TELEPHONE CALLS, CONDUCTING MEETINGS AND CUSTOMER SERVICES

c. OFFICE WORK INCLUDING GENERAL ADMINISTRATION, DATA ENTRY AND REPORTING TO GENERAL MANAGERS.

d. DEVELOP CUSTOMER BASE AS PER THE COMPANY TARGETS

e. DEVELOP PUBLIC RELATION AND CUSTOMER SERVICE TO ACHIEVE SALES TARGET


f. ESTABLISH TARGET ACCOUNT TO IMPROVE THE HIGH YIELDING ACCOUNTS IN COORDINATION WITH DEPARTMENT MANAGER