Account Supervisor
MRM
Total des années d'expérience :13 years, 7 Mois
o Responsible for keeping current clients satisfied and delivering
exceptional client service on a day-to-day basis.
o Operates as the point of contact for assigned customers.
o Update job knowledge by participating in educational
opportunities.
o Management of client expectations and deadlines.
o Making monthly & annual reports regarding the KPI and the
email's figures.
o Makes sure clients receive requested products and services in a
timely fashion.
o Train the new joiners on the systems and the call etiquette & how
to handle the complaints.
o Identifies opportunities to grow business with existing clients.
o Overseeing customer account management, including negotiating
contracts and agreements to maximize profit.
o Building and maintaining strong, long-lasting customer
relationships.
o Do the process of sales products and report them to the direct manager.
o Summary report sheet of the total weekly & monthly achievement.
o Provide a full range of banking services to individual customers
emphasizing personal financial counseling and customer service. Develop
strategies to grow the client base and implement appropriate sales plans to
target prospective customers.
o Resolve customer complaints, issues promptly and effectively.
o Provide customers with personal financial counseling and lending service
in order to discover opportunities to upsell or cross-sell.
o Achieve personal production goals by expanding existing relationships
and acquiring new relationships, utilizing effective calling techniques and
leveraging bank products and services.
o Resolve customer inquiries and problems pertaining to their finance.
o Do monthly collection for late-paying clients.
o Fill the application of chargeback.
o Follow up with the chargeback section, and fraud team.
o Adhere to time, attendance and schedule according to the store's working
hour's requirement to the department staff.
o Report immediately to the superior of any incident/irregularities that could
affect the operation of the store.
o Minimum sales target as suggested by management (it can be in terms of
turnover, volume or margin).
o Ensure that merchandise is well presented in good condition and fit for the
purpose it is intended.
o Keep the storage tidy and properly arranged.
o Check up the fill of the shelves as per standards on a continuous basis.
o Check the competition ( promotion prices and display new releases ).
o Perform the stock-taking ( warehouse and store ) and ensure the monthly
sales are correct.
o Provide technical advice to facilitate the customer's selection and explain
the main features and functions of the product.
o Perform after-sales service in respect of returning damaged or mail
function goods and assist the customer to their satisfaction.
o Suggest effective ways to improve the sales of low items and suggest
alternative and replacement, and do weekly sleeping stock level and resolve
them.
o Learn and keep updated on the market evaluation and follow the new
market release of goods in contents as well as with other competitors.
o Suggest new items assortments as customer's needs.
o Working on item's promotion and ensure the new places of them.
o Our objectives, and report today's situation, ( tools ) how did we get here,
recommendation and control.
o Weekly plan order products from vendors.
o Do the negative margin and the negative quantity and report them to the
direct manager.
