Assistant
A luxury Hotel with 638 rooms and suites
Total years of experience :9 years, 6 Months
A luxury resort with 630 rooms and suites
A luxury resort with 638 rooms, suites and one royal suite
Night Audit (Task Force)| The Ritz-Carlton DIFC | Dec 2012 -
Jan 2013
A luxury resort with 294 rooms and suites
A Resort hotel in a lowest point in earth with 202 rooms and
suites
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests
on a daily basis.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; leads by example.
* Participates in department meetings and continually communicates a clear and consistent message regarding
the Front Desk goals to produce desired results.
* Supervise the operations of the Front Desk to ensure an optimal level of service and hospitality is provided to
the guests.
* Ensure that the Police CID Reporting System is updated hourly each day with proper process in place for 100%
compliance and capturing of all guest records.
* Assuring that all Front Desk receptionists are continually updated of hotel rates, packages and discounts to
appropriately handle guest inquiries.
* Supervises same day selling procedures to maximize room revenue and property occupancy.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Serves as the property Manager on Duty and directs all property operations during the overnight shift,
ensuring that the highest levels of hospitality and service are provided and all employees perform the tasks
assigned to them.
* Manager on Duty for the hotel dealing with complaints, problem solving, disturbances, special requests and
any other issues that may arise.
* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to
improve their knowledge or skills.
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity
and goal achievement and to determine areas needing cost reduction and program improvement.
* Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are
performed on a timely manner in order to avoid further confusion.