Learning and Development Specialist -English-Arabic-Human Resource and Customer Service Manager
Apparel Group
Total years of experience :18 years, 10 Months
Create and deliver product knowledge training for luxury fashion (Garments and footwear).
• Create and demonstrate product knowledge videos for English and Arabic speakers with follow up test for UAE and
Overseas.
• Develop new training materials in line with the identified training needs (TNI) and training needs analysis (TNI) with
different brands and individuals from a multicultural environment.
• Cooperate in projects in the area of Training & Performance Improvement and People Development.
• Coaching and support operations and Area Managers to increase the store conversion.
• Staff interviews for Sales, Operation, Marketing, and Human Resource joinees.
• Trainer's tracker and weekly meeting for all training executive ( 3)
• Ensuring consistently improvement of training programs
• OJT for the new joinees from soft skills to technical
• Conducted Loss Prevention Training ( LP) for the store staff
• Consulting and improve the human resource capital in terms of improvement in people selection
• Support Human Capital to ensure the right recruitment
• E-learning Quest base software online based since 2014
• E-learning videos in Arabic and English since 2014
• Adobe captivate user application 2014
• Handling the setup of online shopping customer service department 6thstreet.com
Creating training manuals in different sectors (technical- system -soft skills).
Reform the materials to match with the client’s needs.
Creating Training programs for public to achieve public’s satisfactions.
Making matrix network to identify the weakness and strength points for trained staff.
Work close to the operation management in creating training materials.
Localize all the training materials to fit with different culture in GCC & Middle East.
Maintain Health and Safety training for the Parking Inspector and company administrators.
Identify the training needs through the directors, managers and supervisors.
Delivering induction programs for Parking Inspectors in Abu Dhabi.
Create the evaluation’s form according to the client’s needs (DoT)
Trained in Insights LLC, Pan Emirates, Eton Institute (K.V), on various projects.
Train more than 500 English Speaker in how to communicate in Arabic.
Train Lawyers in how to communicate in Arabic for some international companies in Dubai.
Coordination the weekly seminars for Watani program around UAE.
Responsible to Hire Trainers and manager their performance
Created all learning content in both languages (Arabic & English)
Providing soft skills training for the call centre agents (Essential-Advanced) telesales& telemarketing.
Represent the company in the telecommunication shows and conferences to open new deals in GCC and UAE markets. And making the call center marketing research for Middle East, North Africa and GCC
Train more than 726 trainees in Customer Service and Product Knowledge.
Responsible for the preparation of the training tools and materials which are used during the training courses in the company Learning Centre.
Translation for all the training materials from English into Arabic including the retail catalogues.
Conducting all the training courses especially for the Arabic staff in UAE &JORDAN BRANCH (induction program-Customer Service-Product Knowledge-Sales-Cashiers).
Follow up and Co-ordination with Human Resources and the showrooms managers, in-charges and supervisors for the training schedule and timings and staff ‘s performance
Train more than 103 employees in sales and customer service.
Subjects : Human Resources and Administrations, accounting and costs,food contaminations, Hotels and Restaurants Management, front office in the hotels, house keeping, foreign kitchen, feasibility study,and design, Marketing, Resorts, Quality, and international hotels. Projects undertaken -Feasibility study on a Nile Cruise. The project included information on Designing, Accounting, Financial aspects and the marketing of the project. -The project was chosen as the second best project of Alexandria University 2004 in the concerned field of study.
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