Senior Netcool Developer
Tata Consultancy Services
Total years of experience :16 years, 7 Months
• Lifecycle management of Framework toolset, executing and driving version upgrades, maintaining license and contract renewals, security design
• Creating audit processes & control measures to improve team productivity, quality assurance for tools, data, process and resources
• Analyze data by alert volume, Enterprise Systems Management performance metrics and identify & drive improvement projects
• Participate in Critical Path Projects like Sadara, Trinseo aligned to organizations growth strategy
• Collaborate across various teams in I/S operations to perform service management activities
• Coach/Mentor team members on technical aspects, build a culture of delivering superior results
• Recommend architectural improvements, design solutions and integrate solutions
• Expertise in designing and developing of Netcool Omnibus products using NOI (Omnibus) and ITM.
• Integrated almost 46 different monitoring tools with Omnibus for IT infrastructure monitoring which includes: TEMS, MS SCOM, iGEMS, Wily, CPS, DFM, Wormly, BSM, Sitescope, Solman, Intermapper and OEM.
• Liaison between North America customers/team members and global support teams
• Ensure effective & efficient resource management while managing the high quality delivery
• Good experience in Netcool for designing correlated and root cause analysis scenario and operator views.
• Working on Netcool interlinked modules and supporting them.
• Led the Tata Managed Services (TMS) Support transition project in 2016 for Infrastructure & Application Operational Monitoring
• Played a vital role in the team’s formulation, hiring, on boarding, documentation, and training and run the business process creation, SLA creation, Dashboard creation etc.
• Building architecture design documents (Ex: Logical Infrastructure Design and Details Environment Design) for enabling projects to work on implementation
• Meeting with tools owner and gathering requirement for instrumenting IT infrastructure monitoring and automated alerting via ESM framework using serviceNow tool.
• Raising PMR to IBM support portal in case of software bug or issue identified in the existing running software.
• Documenting the solution provided by vendor and making Standard Operating Procedural documents to team benefits.
• Train/On Board New Joiners’
• Worked on the requirement gathering for third party tools integration into Netcool suite
• Provide technical counsel and leadership in the design, development, deployment and operationalization in the Netcool version up gradation.
• Owning the project based tasks which includes focusing on the development, implementation and support throughout the build life cycle.
• Created processes on service delivery, QC, escalation management, on-call support and workload tracking
• Performing health check on the Omnibus servers and cleaning activities.
• Maintaining applications and providing realtime applications support to the end users over phone calls and remote sharing applications using TeamViewer, R-Admin and VNC viewer.
• Creating and deploying of SQL stored procedures as per clients’ requirements and due to changes in the stock exchanges corporate change.
• Analyzing, developing, testing, implementing changes on a time crunch schedule
• Leading support team and gathering requirement from clients and passing on to the development team.
• Meeting up with the clients on weekly basis for ensuring smooth service delivery.
• 0 escalations by support team led by me and recognized by many clients for good coordination skills.
• Providing software maintenance and support to the end users using phone calls or remote sharing applications using TeamViewer, R-Admin and VNC viewer.
• Installation and configuration of the software at clients location and training to the purchased users
• Analyzing, testing, deploying and implementing changes on a time crunch schedule
• Training new team members and getting them on-board and taking reverse training in the form of reverse KT to ensure training provided delivered successfully.
- Certificate of Completion of Business Availability Center 8.0 Essentials IBM Certifications: - Completion of training course for IBM Tivoli Netcool suits. - Lean Six Sigma Green Belt Certification. - ITIL 2011 Foundation Certified.
• Diploma in Computer Technology with First Class (69.92%) from Maharashtra Board of Technical Education (MSBTE)
• SSC with First Class (72.80%) from Board of Secondary Education, Amravati. Microsoft technologies: o Implementing and maintaining Microsoft SQL Server 2005. o Designing and Implementing Database with Microsoft SQL Server 2005 Enterprise Edition. HP Certifications:
B.E. in computer Science
• Bachelor of Engineering (B.E.) in Computer Engineering with First Class (68.60%) from Mumbai University