IT Manager
Fresh Fruits Company
Total years of experience :19 years, 4 Months
Plan, Develop and implement the new ERP system Oracle (NetSuite) to support the financial and business objectives of the company.
Develop and implement the integration between the ERP and the E-commerce Magento platform
Represent the department on project teams to ensure that the best possible advice is given about the implication of the new ERP system and proposed changes.
Conduct post-project evaluations to ensure that systems implemented are operating effectively and providing the services required by users.
Help to define the users training needs and provide training as required to ensure the most effective use of ERP system.
Establish and maintain all necessary information technology procedures and ensure that the necessary documentation and manuals while being up to date support all systems.
Develop an annual business plan and operating budget for the department and monitor the implementation to ensure that the expenditure is within limits.
Maintain awareness of new developments in information technology and ensure that the company makes the best use of any such developments.
Plan, Develop and build up the new datacenter, and ensure its match the standard.
Develop a program of maintenance and support for all the IT systems to ensure a minimum of downtime and fast resolution of any problem.
Direct and control the staff of the department to ensure that they are appropriately motivated and trained and that they carry out their responsibilities to the required standard.
Plan, Develop and implement the new ERP system Oracle (NetSuite) to support the financial and business objectives of the company.
Develop and implement the integration between the ERP and the E-commerce Magento platform
Represent the department on project teams to ensure that the best possible advice is given about the implication of the new ERP system and proposed changes.
Conduct post-project evaluations to ensure that systems implemented are operating effectively and providing the services required by users.
Help to define the users training needs and provide training as required to ensure the most effective use of ERP system.
Establish and maintain all necessary information technology procedures and ensure that the necessary documentation and manuals while being up to date support all systems.
Develop an annual business plan and operating budget for the department and monitor the implementation to ensure that the expenditure is within limits.
Maintain awareness of new developments in information technology and ensure that the company makes the best use of any such developments.
Plan, Develop and build up the new datacenter, and ensure its match the standard.
Develop a program of maintenance and support for all the IT systems to ensure a minimum of downtime and fast resolution of any problem.
Direct and control the staff of the department to ensure that they are appropriately motivated and trained and that they carry out their responsibilities to the required standard.
Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing, to coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees, to evaluate new information systems products or services and suggest changes to existing products or services to better aide the end user.
Planning, deployed and upgrade the Microsoft Dynamics NAV 2009 to Microsoft Dynamics NAV 2016.
Establish an effective IT governance framework (comprising of controls, policies, procedures, KPIs and form templates) to govern and standardize the IT operations across the company.
Ensure technology is accessible and equipped with current hardware and software, to consult computer's users to ascertain needs and to ensure that facilities meet user or project's requirements.
Planning on ICT Infrastructure adapting up to date Technology for it, along with managing & monitoring IT Security & Policies.
Manage secure network access for remote users keeping up to date with new technology designing maintenance procedures and putting them into operation.
Execute system tuning and Disaster Recovery planning to include recommendations for improvements.
Oversee all help desk activities, to respond to escalated help desk issues, to interact with head of departments on all levels to help resolve IT-related issues and provides answers in a timely manner.
Evaluate the system and performance of the IT department using internal portal (e-ticket), to recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are adhered.
Build and maintain vendor relationships and manages the purchase of hardware and software products technically and to put recommendations, to ensure that company assets are maintained responsibly.
Lead the IT department to develop and implement policies, procedures and workflows for electronic data processing and computer systems operations and development and to control the computer systems budgets and expenditures.
Planning, deployed and integrated the legacy system to the new ERP system.
Managing and administration of Microsoft Dynamics GB with Retail Management system (RMS), and worked to implement the system in all the stores, to ensuring PCI compliance and take advantage of new features.
Managing, planning and administration of Microsoft Dynamics AX 2012 R3.
Spearheading operation/administration of ERP Modules CRM, Inventory, Account Receivable, Accounts Payable, LC, Banking and Master Planning, Product Costing, ERP Training.
Responsible for all the function of project life cycle from initiation, requirement finalization, project planning, scheduling, resource optimization and ultimate delivery.
Introduced and documented the Standard Operating Procedure, as a part of the best practice of operation, which included written protocols and guidance to IT staff through implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Supported adaptation of latest technologies while determine what new technology solutions and implementations will meet business and system requirements.
Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer hardware, Network, and voice services by providing necessary technical leadership and project coordination.
Maintain assets by implementing disaster recovery and back-up procedures and information security and control structures.
Verifies application results by conducting system audits of technologies implemented.
Develop an effective product development life cycle infrastructure starting from requirements gathering.
Ensure continuous delivery of IT services through oversight of service level agreements and monitoring of IT systems performance.
Identify opportunities for appropriate and cost-effective investment in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
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Principal areas of study within Computer Science include artificial intelligence, computer systems and networks, security, database systems, human computer interaction, vision and graphics, numerical analysis, programming languages, software engineering, bioinformatics and theory of computing. Although knowing how to program is essential to the study of computer science, it is only one element of the field. Computer scientists design and analyze algorithms to solve programs and study the performance of computer hardware and software. The problems that computer scientists encounter range from the abstract-- determining what problems can be solved with computers and the complexity of the algorithms that solve them – to the tangible – designing applications that perform well on handheld devices, that are easy to use, and that uphold security measures.
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