Senior Specialist Customer Service / Field Operation
Samsung Electronics Levant
مجموع سنوات الخبرة :9 years, 10 أشهر
- In charge for the on-field operation for the service network in the Levant region.
- managing and arranging for new service centers creation and current service centers renovation.
- Handling all the customer service department marketing activities in our region.
- Supervision over the Smart Service Project Team.
- Managing all related warranty claims submission by the service partners.
- Insure monthly closing for the submitted claims and financial closing.
- Manage the audit and scraping for spare parts and return units
In charge for providing the customers with the best warranty experience and make sure that all warranty repairs are done in accordance with the guidelines. Also in charge for giving the approvals for the warranty repairs and for the corresponding claiming process.
I graduated with bachelors degree in automotive engineering with a grade of 3.38/4.00 (very good).