TOURISM OPERATION MANAGER
HASAN AL HARBI CORP
Total years of experience :14 years, 0 Months
- Itinerary Development for Local Tours
- Organizing Tourism Programs with local Suppliers
- Handles internal Ops to improve the quality of service
- Negotiation on rates with Vendors to ensure the best
- Arranging local Shore excursion for Cruise Liners
- Supervising team to ensure customer service
Key Responsibilities- • Handling Walk-in clients, Social Media & telephonic queries on all tourism products like- Outbound & Domestic Tour Packages: designing itineraries & e-mailing the package detail as per customer requirement. Follow up with customer after providing the detail and resolve all customer’s concerns regarding our product. • Hotel Reservation- Providing the best available rates for hotels by using system like GTA, Planet Travel, one DMC, Lots of Hotels, Hotel Beds, World Avenue ETC. Negotiating with offline vendors to provide the best rates for all services- Hotel, Tours and Transportation. • Ticketing- Issuance of tickets on GDS (Galileo) • Transportation- Car rentals: Self driven & chauffeur services. Airport pick, drop off and meet & assist services. • Other services- Cruise bookings, Issuing Travel Medical Insurance, Int’l driving license & English language Learning Courses ECT. • Corporate Clients- Meetings & incentive groups, school educational groups. Dealing with offline vendors at all popular destinations to provide the best services with negotiated rates.
Job Responsibilities- Outbound & Domestic Tour Packages, Handling Walk-in clients & telephonic queries, Designing the Itineraries & mailing the package detail as per customer requirement, follow up of Customer's queries and Sales & Marketing of the branch.
Master of Tourism Administration (MTA) from Aligarh Muslim University, Aligarh in 2009.
Bachelor of Science (Maths) from MJP Rohilkhand University, Hindu College Moradabad in 2005.
Intermediate from U.P. Board in 2002.
