Mohammad Nuruzzama, Holiday Consultant

Mohammad Nuruzzama

Holiday Consultant

Orient Travel) Dubai

Location
United Arab Emirates - Dubai
Education
Master's degree, Travel And Tourism Management
Experience
11 years, 10 Months

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Work Experience

Total years of experience :11 years, 10 Months

Holiday Consultant at Orient Travel) Dubai
  • United Arab Emirates - Dubai
  • My current job since March 2023

Holiday Consultant (Orient Travel) Dubai, Mar 2023 till present.
Key Responsibilities:
• Sales and reservation of all travel and tourism package.

• Dealing with enquiries over phone, face to face and social media, listening to customers’ needs and acting upon them.

• Hotel & Holiday package reservation- Using offline vendors and online system like TBO, Lots of Hotels, Hotel Beds, ETC.

• Ticketing- Using GDS (Galileo) as well as online booking engine like Fly Dubai, Air Arabia, Indigo, Air India Express, Spice Jet, Chamwings, ETC to issue domestic and International tickets.

• Transportation- Car rentals: Self driven & chauffeur services. Airport pick, drop off and meet & assist services.

• Other services- Cruise bookings, Travel Medical Insurance issuance, Int’l driving license & English language Learning Courses ETC.

Senior sales and operation consultant at ( Al tayyar Travel ) KSA
  • March 2012 to August 2019

Key Responsibilities:
•Sales and reservation of all travel and tourism package.
•Dealing with enquiries over phone, face to face and social media, listening to customers' needs and acting upon them.
•Hotel & Holiday package reservation- Using ofline vendors and online system like GTA, Planet, Lots of Hotels, Hotel Beds, One DMC, and Al Tayyar online ETC.
•Ticketing- Using GDS (Galileo) as well as online booking engine like flydubai.com to issue domestic and International tickets.
•Transportation- Car rentals: Self driven & chaufeur services. Airport pick, drop of and meet & assist services.
•Other services- Cruise bookings, Travel Medical Insurance issuance, Int'l driving license & English language Learning Courses ECT.
•Corporate / Credit Clients- Handling meetings & incentive groups, school educational groups as well.

Travel sales consultant at (Flexi Tours
  • India - Delhi
  • November 2008 to December 2011

Key Responsibilities:
•Designing Outbound & Domestic Tour Packages
•Handling Walk-in clients, Social Media & telephonic queries of clients
•Designing the suitable Itineraries & mailing the detail as per customer requirement.
•follow up of Customer's queries to materialize into sales

Education

Master's degree, Travel And Tourism Management
  • at Aligarh Muslim University
  • May 2008

Master of Tourism Administration

Bachelor's degree, Bachelor
  • at Aligarh Muslim University
  • January 2008

Specialties & Skills

Tourism
Customer Satisfaction
Achieving Targets
Hardwork
Destination Management
SOCIAL MEDIA
BOOKING (RESOURCE PLANNING SOFTWARE)
TOURISM
FLEXI (PHOTOSHOP PLUGIN)
CAREER DEVELOPMENT
CUSTOMER SERVICE
MOTIVATIONAL INTERVIEWING

Languages

Arabic
Expert
Urdu
Expert
Hindi
Expert
English
Expert

Training and Certifications

Fare, Reservation and Ticketing Course (Certificate)
Date Attended:
March 2017