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Mohammad Qubeaa, ضابط خدمة عملاء

Mohammad Qubeaa

ضابط خدمة عملاء·مجموعة الخليج التجارية

Jordan

High school or equivalent, صناعي

Work experience

Total years of experience: 16 years, 3 months

ضابط خدمة عملاء

October 2010 - March 2026

مجموعة الخليج التجارية

Irbid, Jordan

October 2010 - March 2026

اعمل في مجال التأمين قسم التحصيل وحوادث المركبات

Company industry:
Insurance & TPA

Claims Collection Officer – Motor Insurance

January 2010 - January 2026

GIG (Gulf Insurance Group)

Irbid, Jordan

January 2010 - January 2026

• Managed and tracked 250-300 active claims per month
• Negotiated settlements with clients, insurers, and third parties
• Reduced backlog of overdue claims through continuous follow-up
• Ensured compliance with insurance policies and internal procedures
• Maintained accurate claim documentation and reporting
• Handled high-pressure customer interactions professionally

Company industry:
Insurance & TPA

Education

مدرسة وصفي التل الصناعية

July 2008

July 2008

High school or equivalent, صناعي

Jordan

مدرسة وصفي التل

July 2008

July 2008

High school or equivalent, تدفئة

Jordan

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
COLLECTIONS
Intermediate
COLLECTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CREDIT CYCLE
Intermediate
CREDIT CYCLE
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
ICDL – International Computer Driving License