Mohammad Raza

Safety In The Workplace Good Housekeeping Practices Fire Prevention And Fire Protection Personal, Protective Equipment and Clothing Management Of Safety Programmes Civil Emergency Procedures Civil Defence Legislation And Other Labour Legislation First-Aid And Basic Safety Rules For Industrial Health And Welfare

1. Introducing managing safely 2. Assessing risks 3. Controlling risks 4. Understanding your responsibilities 5. Identifying hazards 6. Investigating accidents and incidents 7. Measuring performance 8. Protecting our environment

Store’s shortage path How to conduct successful inventories Shoplifting and employee theft Opening and closing standards Developing operational excellence Why ROI is important to getting more programs How distribution shrink impacts the number Hiring the right employee Controls at the registers

Development of Human Resource Management Evolution of HRM, role and responsibilities, ambiguity and criticisms Corporate and HR Strategy Fit between HRM and wider business strategy, organisational structures, organisational culture corporate social responsibility The Employment Environment Human resource planning, changing labour market conditions, flexibility at work, role of trade unions Employee Recruitment and Selection Determining requirements, sourcing job candidates, selection procedures Integrating New Employees Contract of employment, employee induction Managing Performance Performance management techniques, reward reviews Managing Absence and Retention Absence management techniques, strategies to reduce labour turnover Employee Grievance, Discipline and Dismissal Grievance and discipline procedures, the dismissal process

Syllabus Rationale and processes Organisation and planning Management Personnel Budgeting Decision-making Security threats Systems Project management Electronic data processing Burglary and theft Hijacking Abuse of women Child abuse Harassment at work

Advanced First Aid Anaphylaxis and Adrenaline Auto Injector Basic First Aid CPR / AED Community First Aid Emergancy Aid and the Appointed Person Emergancy First Aid Emergancy Paediatric First Aid Emergancy Sports and Activity First Aid First Aid Work First Aid at Work Re qualifications International Emergancy First Aid (CPR/AED) Manual Handling

1 – Understand the role and responsibilities of a first aider. 2 – Be able to assess an incident. 3 – Be able to manage an unresponsive casualty who is breathing normally. 4 – Be able to manage an unresponsive casualty who is not breathing normally. 5 – Know how to recognise and assist a casualty who is choking. 6 – Be able to manage a casualty with external bleeding. 7 – Be able to manage a casualty who is in shock. 8 – Be able to manage a casualty with a minor injury.

Subject 1 – Situational awareness in hostile environments. Subject 2 – Cultural awareness. Subject 3 – Vehicle security procedures. Subject 4 – Navigation skills, GPS and route planning Subject 5 – Medical packs, health and advanced first aid. Subject 6 – Kidnap avoidance Subject 7 – K and R (Kidnap and ransom) hostage survival

- Roles & Responsibilities of the Close Protection Operative - Threat & Risk Assessment - Surveillance Awareness - Operational Planning - Law & Legislation - Interpersonal Skills - Close Protection teamwork & briefing - Conduct Reconnaissance - Close Protection Foot Drills - Route Selection - Close Protection Journey Management - Search Procedures - Incident Management - Venue Security - Avoiding Conflict & Reducing Personal Risk - Defusing Conflict - Resolving & Learning from Conflict - Application of Communication Skills & Conflict Management for Close Protection

Understanding physical interventions and the legal and professional implications of their use understand how to reduce the risk of harm when physical intervention skills are used be able to use non-pain related physical skills to protect yourself and others from assault be able to use non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills understand good practice to follow after physical interventions Is it right for my staff? Those working in the roles where the need for further development in conflict management is required.Reduce escalation of the conflict to physical violence reduce the time it takes for the conflict to be resolved, reducing potential danger to members of the public deal with situations in a professional way in order to reduce legal action and negative press

Module 1 – Working in the Private Security Industry Module 2 – Working as a Door Supervisor Module 3 – Conflict Management Module 4 – Physical Intervention There are 3 modules that make up the security guard Module 1 – Working in the Private Security Industry Module 2 – Working as a security guard Module 3 – Conflict Management

This course is designed specifically for close protection operations in hostile environments with firearms training forming its integral part. Glock weapons are used on this course which with our experience area suitable weapons for our Hostile Close Protection Officers. Other specific weapons can be used as part of further training, and this should be discussed with your Instructor prior to the course.We require students to have completed our UK based CP successfully, or have relevant previous occupational experience. i.e Armed Forces, Police, etc. CRB checks may be necessary.

Session 1 – Weapon safety and general safety regulation familiarisation. Session 2 – Familiarisation with the shooting range and the instructors. Session 3 – Commands used during exercises. Session 4 – Familiarisation with the safety procedures regarding weapons and ammunition transfer between students. Session 5 – Introduction to pistol construction, mechanics, maintenance and basic pistol drills. Session 6 – Appropriate shooting stance and its effects on accuracy of shooting. Session 7 – Shooting techniques, appropriate weapon grips, ways of drawing the weapon from the holster and round chambering in one move.

CCTV Operations (Public Space Surveillance) Specialist Module Session 1 – Introduction to the Roles and Responsibilities of the CCTV Operator and other CCTV Staff Session 2 – Codes of Practice, Operational Procedures and Guidelines Session 3 – CCTV Equipment and its Operation Session 4 – Control Room Communications and Access Control Session 5 – Legislation Session 6 – Dealing with Incidents Session 7 – CCTV Surveillance Techniques Session 8 – Emergency Procedures in the CCTV Control Room

1 – Assessing and reducing the risk of violence in the work environment. 2 – Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. 3 – Identify post incident support and report the circumstances to provide information for personal and organisational learning. 4 – Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical workplace settings. 5 – Design relevant and effective scenarios for training in Conflict Management. 6 – Deliver and debrief interactive and scenario based sessions in the context of conflict management training.

• Assess a training environment and reduce risks in preparation for physical intervention training • Safely and effectively manage the learning environment for physical intervention skills • Deliver instruction in physical intervention skills • Assess physical intervention skills • Complete required ‘Assessment’ documentation.

1 – Own role, responsibilities and boundaries of role in relation to teaching. 2 – Appropriate teaching and learning approaches in the specialist area. 3 – Session planning skills and demonstration of those skills. 4 – How to deliver inclusive sessions which motivate learners. 5 – The use of different assessment methods and the need for record keeping.