quality assurance engineer
Daiking Europe NV
Total des années d'expérience :9 years, 0 Mois
Treating field quality claims
Responsible for VRV products (Watercooled, Heat Recovery, High ambient, etc...)
Responsible for multi-zoning accessory products
After Sales Technical Support Specialist at Importer level
Expert in Direct Information System Service (DISS), Elsa Pro and ETKA
Gearbox DSG DQ200 clutch adjustment and repair specialist
On the field technical support when it is needed (Frequent Traveler)
Preparation of relevant Technical Service Bulletin (TSB) to the dealers for the market
First point of contact at the importer level for car breakdowns and technical issues
Diagnosis of cars based on the evidence sent by the dealers
Special tools requirements set for dealers for services and support
Auditing dealers based on the standard requirements of Volkswagen
Dealers evaluation based on specified KPIs
1- Technical Support and main point of contact for SOLIDWORKS customers and prospects (over the phone, remote sessions and on-site)
2- Exposed to numerous projects of customers from all kinds of industries from design and manufacturing to marketing
3- FEA and CFD Specialist for SOLIDWORKS Simulation Package
4- Running Training Classes (Basic and advance courses - Simulation and Mechanical CAD Design)
5- SOLDWORKS Simulation and Flow Simulation products specialist, trainer and technical support
6- Pre-sales demonstration as well as presentations for the prospects and users (on-site or online)
7- Having regular meetings and check-ups for over 250 customers
Thesis: Feasibility Study of Design, Development and Manufacturing of a Wave Surface Glider for marine Applications (Sponsored by Department of Defence, D.S.T.O.)