Uniteller Officer
HSBC Bank - Egypt
مجموع سنوات الخبرة :16 years, 4 أشهر
•Delivered the highest standard of personalized teller service to the bank’s customers while cross selling the bank products and services whenever appropriate
•Demonstrated explicit communication skills while developing customer relations to optimize retention and revenue rates
•Minimized customer queuing time and maintained excellent customer relations by providing excellent customer service
•Handled all different types of cash / non-cash transactions up to my transactional limits
•Maintained HSBC internal control standards and implemented internal/external audit points in a timely manner
•Performed clerical duties related to inward/outward remittances, demand deposits, term deposits, certificates and other non-cash transactions
•Acted as a custodian for ATMs and performed all duties related to cash supervision in balancing and replenishment of ATMs; also acted as a second custodian for the branch main vault and performed all duties of balancing cash for the main vault
•Handled import DC’s with all its processes of receiving application, checking limits, releasing telex, checking documents received from the correspondent banks, preparing swift messages related to discrepancies, payment authorization, stamping documents together with form 4 to be delivered to customer, collecting administrative fees to be paid to The Ministry of Trade & industry, contacting insurance companies, checking policies, preparing related vouchers, and handling all customers inquiries
•Received import bills against enclosed documents, handled collection in accordance with payment instructions, prepared and stamped documents and form 4, preparing swift messages regarding transfers, acceptance, and fate, sent originals to customers, and handled all administrative and clerical work
•Handled export DC’s with all its processes of checking DC’s received from correspondent banks, ensuring its technical validity, and that all terms are applicable, sending advice to customers, conducting the required due diligence checks about DC beneficiaries, checking amendment swift messages, checking documents received from customers in compliance with terms and conditions and UCP currently in force and following up customer’s correction of any discrepancies observed, and finally preparing swift messages concerning reimbursement and fate
•Handled export bills strictly in compliance with customers’ schedules and ICC 522, conducting the required due diligence checks about the drawee and drawee’s bank, checking documents schedule in accordance with customers’ instructions, following up due dates and receipts of proceeds on time, and finally collecting commissions and charges before approving bill retirement
•Handled different types of local and foreign LG’s with all its related entries and procedures
•Managed inward / outward telex transfers
•Handled different types of swift messages regarding DC’s, LG’s, telex transfers
•Processed foreign currencies exchange transactions
•Collected primary S/D from the customer service team and handled reefer & dry bookings in the BDS system according to the primary S/D for the NCLL carrier ABS EB & WB, ANE in addition to all services on Libra & CSAV carriers
•Ensured that the rate & applicable surcharges signed by the sales on the shipping declaration is correct and the same as what is reflected on the BDS
•Ensured that the primary S/D & electronic booking request in the e-commerce portal is fulfilling all local, international and system requirements
•Monitored equipment’s availability and assigned allocation for each vessel to avoid and report any case of overbooking allowed allocation
•Issued shipping orders & booking confirmations to customers
•Assured smooth container assignment for customers’ trucking contractors and coordinating the PTI process through the assigned vendor for reefer containers
•Helped customers in complying with our local export regulations through close follow up of the containers gate out, receiving f/d and finalizing all required documents within the allowed time limits
•Communicated with other branches and line agents to ensure the smooth handling of customer requirements/requests in a timely manner
•Distributed circulars to internal & external parties with any changes in documentation / operational procedures, requirements and charges in a timely manner
•Handled different customer requests related to this desk
•Participated proactively in the development of the department and the company
•Updated management with changes in the market & competitors activities
•Bachelor of Commerce, May 2007, Alexandria University, Faculty of Commerce, English section. •Major: Management Information Systems (MIS). •Accumulated Grade: Good, (74.4%). •Graduation Project: Web-Based Grade Retrieval System, Grade: Excellent.