محمد Safar

Delivered comprehensive ICT consultation to World Bank advisory projects in multiple countries, including Kuwait, Saudi Arabia, and Iraq. Specialized in establishing IT departments, developing standard operating procedures, automating business processes, creating RFPs for procurement, and managing IT projects. Examples:
o National Fund for SMEs (Small and Medium Enterprises) (Kuwait): Created standard operating procedure for the agency, provided IT infrastructure setup and software requirements. Supported the agency in several IT implementation projects including website design, email migration, office 365 setup and others.
o Competition Protection Authority (Kuwait): Provided IT infrastructure setup and software requirements. Delivered website mockups and technical requirements for CMS system.
o Central Agency for IT (Kuwait): Conducted feasibility study for an IT Park, SME (Small and Medium Enterprises) assessment survey of IT firms and proposed a framework for government IT outsourcing.
o Kuwait Municipality (Kuwait): Conducted a complete process overview for Solid Waste Management processes and proposed recommendations to streamlining and digitizing their operations. Prepared IT budgeting and ToR/RFP for new solutions and technologies.
o Small and Medium Enterprises Authority (Saudi Arabia): Created a standard operating procedure for a regional SME center in Riyadh. Provided IT infrastructure and technical requirements to support the SME center.
o Ministry of Trade and Industry (Iraq): Worked in Erbil and Baghdad to improve doing business ranking through transforming a paper-based business registration into an automated system.
• Led the IT Client Services and Operations support for the GCC countries, providing technical assistance for a wide range of user devices, office printers, video conferencing systems, CCTV, access control systems, server room maintenance and troubleshooting, Wi-Fi, and other related systems.
• Provided training to users on new IT tools and products and conducted refresher sessions as needed.
• Acted as the IT Service Management lead for the MNA region, utilizing ServiceNow to manage and streamline
processes.
• Represented the Middle East, Europe, and Latin America on the Quality Management Program team, ensuring
alignment with global standards.
• Managed the IT assets inventory for the office, including assigning, transferring, and disposing equipment.
• Served as the Security Focal Point between the World Bank office in Kuwait and the United Nations, ensuring
secure and compliant operations.

Contributed to the development and maintenance of the World Bank Enterprise Search engine. Key responsibilities and accomplishments include:
• Relevancy: Led all relevancy tuning efforts for the Enterprise Search, ensuring accurate and efficient results for users.
• User Experience: Conducted user interviews to enhance the search UI, and managed RFPs to improve the design of the search website for optimal user experience.
• KPIs: Developed a set of search KPIs to monitor and improve the performance of the enterprise search.
• Search Monitoring: Implemented weekly and daily search alerts to analyze user search patterns and optimize the relevancy ranking algorithm accordingly. Utilized Splunk log analysis and big data techniques to monitor search
performance on a regular basis.
• Quality Assurance: Led testing efforts for the enterprise search, identifying bugs and suggesting improvements to
enhance the overall performance and user experience.

Contributed to a variety of tasks, including successfully closing an E-Learning project, maintaining an Oracle HR system, and
analyzing payroll reports.
Committee

As part of the Performance Management, Rewards, and HR Information System department, I collaborated closely with HR staff to automate daily tasks, digitalize the HR function within the organization, and create a self-service environment. In my role as HR Specialist, I:
• Developed several programs aimed at reducing the number of HR staff required (e.g. Job Offer Calculator, Job Evaluation Tool)
• Led various projects to streamline HR processes and procedures through the implementation of Information Technology solutions (e.g. Salary Certificate Printing Kiosk, HR Certificates Website, Online Probation Period Evaluation, Electronic Voucher System, Digital Organizational Chart, and On-Boarding Plan)
• Conducted research studies with Mercer and Birches group as part of the Performance Management and Rewards department, to increase salaries and provide benefit plans for employees in order to remain competitive in the market.

Contributed to a variety of tasks, including successfully closing an E-Learning project, maintaining an Oracle HR system, and analyzing payroll reports.

• Served as the system and database administrator for HSBC's core banking system, responsible for maintaining and
optimizing the system.
• Assumed a business analyst role to gather operational requirements and communicate effectively with IT developers.
• Developed automated database queries and improved manual business procedures through automation, streamlining processes and increasing efficiency.
• Collaborated with the IT Manager and worked on a K-NET implementation project, which aimed to reduce paper printing and promote an eco-friendly environment.

Successfully completed IBM Advanced Career Development program, which is a highly intensive program with a focus on e-Business Application Development. The program covered a wide range of subjects including software engineering, programming, database administration using MS SQL, Crystal Reports, UML and other related technologies that provided me with a thorough understanding of the subject matter.