Technical Architect, IT NOC Leader
Aramex International - Global Support Office
Total years of experience :15 years, 8 Months
Reporting to the IT Director and responsible for leading the IT NOC team and ensuring that the service levels for the team are met in an efficient and effective manner.
Responsible for client systems configuration management, patch management, software deployment, asset intelligence, security and configuration compliance, hardware inventory and software metering leveraging Microsoft System Center Configuration Manager (SCCM) 2007/2012
- Architecture and design of global SCCM environment (50+ stations worldwide, 8000+ clients).
- Troubleshoot all aspects of Configuration Manager effectively and understand the product flow.
- Validate and maintain Known Error Database KEDB used by stations IT.
- Manage System Center Update Publisher (SCUP).
- Manage Windows Server Update Service (WSUS).
Administrate global monitoring system leveraging the latest cross-platform monitoring technologies including Microsoft System Center Operations Manager (SCOM) 2007/2012 and its functions including Audit collection Service (ACS), CMS, Service Level Management (SLM), Event Management and Change Management capabilities.
- Deploying, administrating, configuring and troubleshooting SCOM in a large enterprise environment (4 Data Centers worldwide, 350+ servers, 200+ network devices).
- Monitoring client access to services and systems by collecting security logs from windows servers, Unix/Linux-based hosts and network devices using Operations Manager Audit Collection Service (ACS) provide the information to the IT Security Team.
- Monitoring services and systems availability, performance, and configuration and security state changes.
- Collecting and classifying events, updating correlation engines, ensuring any auto-responses are defined and appropriate, apply retention policy provided by Event Management process manager.
- Monitoring service level achievements against our web portals, report breaches to the stakeholders by defining service level targets for services using SCOM SLM functionality.
- Network traffic analysis and bandwidth management leveraging different technologies including ”Netflow and Cacti”.
Administrating global Mobile Device Management (MDM) leveraging SOTI Mobicontrol BYOD, helpdesk, security, MCM, MAM, MEM and tracking solutions in large environment (50+ offices worldwide, 3000+ Windows Mobile, Android and IOS devices).
Managing ITSM tools (System Center Service manager and Orchestrator 2012) required to manage incidents, problems, configuration items relationships and automate the tasks and workflows associated with the management and delivery of quality IT services.
- Deliver IT support through the local Help Desk, calls, and IM.
- Performing backups.
- Console operations.
- User Accounts Management.
- Perform scheduled tasks.
- Making sure that employees are abiding by IT procedures.
- Take part in a shift rotation.
- Participate in resolution of incidents and problems.