محمد Shahameer

Responsible for overseeing service and logistics operations in Bahrain, including
supply chain coordination, inventory control, and ensuring efficient service
delivery
• Managed the largest technical workforce in the region, comprising 96 service teams
and 3 dedicated Quality Control (QC) teams.
• Handled over 600 customer service requests daily, across installation, repair, and
after-sales support operations.
• Oversaw the installation and repair of Built-In Products, maintaining high accuracy
and customer satisfaction.
• Maintained high-quality service delivery through both company-owned service
centers and an extensive franchise network.
• Ensured service excellence by meeting and exceeding SLA targets, quality
standards, and delivery deadlines.
• Successfully managed and supported an average of 15 concurrent service projects,
ensuring progress tracking and timely completion.
• Led paperless, AI-powered field and in-house service operations, enhancing
productivity, real-time tracking, and efficiency.
• Implemented same-day delivery and installation for Air Conditioners and 24-
hour service fulfillment for Home Appliance deliveries.
• Led recruitment, training, and performance management of technical staff,
including upskilling in soft skills and product knowledge.
• Achieved a reduction in ticket closure time, cutting service turnaround to within 2 days.
• Recruited, trained, and managed local technicians and subcontractors for air
conditioning installation and repair, ensuring high-quality workmanship and
compliance with safety standards
• Managed franchise operations, including audit of service claims, spare parts
logistics, and technical assistance.
• Oversaw profit center activities, including AMCs, Extended Service Packs, Spares,
and Additive sales
• Monitored and optimized critical KPIs: SLA compliance, downtime, and repair
turnaround times
• Oversaw failure analysis, inventory control, DOA and transit damage
refurbishment, and recurring complaint investigations.
• Led regular performance review meetings with administrative and technical teams,
aligning daily, weekly, and monthly targets to ensure consistent achievement of
KPIs.

Responsible for service operations for Dubai & Sharajah territory.
Responsible to lead the team of appliances repairing and servicing technicians.
Preparation of work Schedule & Mobilization of technical teams.
Selected & trained local technicians for installation of AC’s & its repair.
Prepare the In house / carry out products repair estimations & discuss with client for repair approval.
Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
Responsible to maintain monthly records for all the job cards, time sheets, departmental assets with proper care as per company guideline.
Forecasting, ordering & maintaining an optimum level of spare parts.
Looking after franchisee management (includes claim audits, spares management, technical support to service engineers
Filed failure analysis report, Inventory Control, DOA and transit damage product refurbish,
Performed and documented Visual and dimensional inspection and physical testing of incoming and in process all products.
Profit centre operations, AMC, Extended Service pack Spares, Additives.
RAC for repeated product failures, high spare consumption in field.
Monitor the SLA response Time, Down Time, Repair TAT,
Looking after franchisee management (includes claim audits, spares management, technical support to service engineers.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Responsible to handled 5000 items in stock & Maintain accurate stock value by checking physically quantity by completing accurate physical counting of all inventory items and ensure all such inventory items are properly recorded and make sure all stores procedures are as per international standard.
New product training, soft skill training to franchisee staff etc., trade satisfaction

Responsible for service operations for UAE territory.
Responsible Prepare and administer an annual operating and sales budget for the Service Department and follow to achieve this management approved budget.
Preparation of work Schedule & Mobilization of technical teams.
Responsible to maintain monthly records for all the job cards, time sheets, departmental assets with proper care as per company guideline.
Monitor the SLA response Time, Down Time, Repair TAT,
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Responsible for site maintenance after sales service & lead the team of repairing and servicing
Product training, MSL spares planning,
Seasonal Health check up camp. Free Service Camps.
Converse with the clients and understand their complaints.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.