Mohammad taher Labban

• Troubleshooting Technical Issues: Diagnose and resolve hardware, software, and network problems for customers.
• Providing Technical Assistance: Ofer guidance and solutions to users on the operation of software and hardware.
• Customer Communication: Respond to customer inquiries via phone, email, or chat, ensuring clear and concise communication.
• Documenting Issues and Resolutions: Record all issues, steps taken to resolve them, and the final resolution in a ticketing system or knowledge base.
• Escalating Complex Issues: Identify when an issue requires escalation to higher-level support or specialized teams.
• Remote Support: Use remote access tools to troubleshoot and resolve customer issues directly on their devices.
• System Monitoring: Monitor systems and networks for performance issues or potential disruptions, addressing them proactively.
• Installing and Configuring Software/Hardware: Assist customers in setting up new devices or software, ensuring proper installation and configuration.
• Maintaining Knowledge Base: Contribute to and update a knowledge base with solutions to common problems.
• Customer Satisfaction Follow-Up: Follow-up with customers to ensure issues were resolved to their satisfaction and gather feedback for service improvement.

• Firewall, Switch, router, Access points, Camera Systems Configurations, and setup.
• Setting up and installing Network Cabinets for users (including Servers, NVRS, Switches)
• Setting up servers and backup virtual machines as per clients’ request.
• Computer hardware and software upgrades and fixes (Hardware such as: Storage Disks, RAM sticks, Graphic Cards)
• Troubleshooting any technical problems issued from clients (networks, computers, routers, printers, monitors)
• Fixing technical issues for users. Ranging from software errors to system errors to hardware errors (Like a freezing
software or an OS Crash or some hardware issues like slow disk or not enough performance.) Good Proficiency.
gathering information from employees to explain complex technical errors and concepts in simple language.

• Firewall, Switch, router, Access points, Camera Systems Configurations, and setup.
• Setting up and installing Network Cabinets for users (including Servers, NVRS, Switches)
• Setting up servers and backup virtual machines as per clients request.
• Computer hardware and software upgrades and fixes (Hardware such as: Storage Disks, RAM sticks, Graphic Cards)
• Troubleshooting any technical problems issued from clients (networks, computers, routers, printers, monitors)
• Fixing technical issues for users. Ranging from software errors to system errors to hardware errors (Like a freezing software or an OS Crash or some hardware issues like slow disk or not enough performance.) Good Proficiency.
• gathering information from employees to explain complex technical errors and concepts in simple language.

• Installing and configuring computer hardware and software. (Hardware: All pc components like CPU, GPU, RAM, PSU, Internal Disks. (Software: All kinds of software and licenses if the installer is present any variation of software can be installed like (Autodesk products, Adobe CC, Microsoft products and more…) highly proficient
• Monitoring and maintaining systems and networks. (Consists of a periodic check up on all computers and computer hardwareacross the university campus to keep them up to date, fully functional, and online. These steps are taken to prevent crashes and system errors as much as possible).
• Network configuration. (Organizing with the network team to set an ip address to every device with a new MACaddress connected to the cisco IP phone, every subnet of the ip address has a specific access to a certain software depending on the users needs.)
• Printers and scanners maintenance.
• Fixing technical issues for users. Ranging from software errors to system errors to hardware errors (Like a freezing software or an OS Crash or some hardware issues like slow disk or not enough performance.) Good Proficiency.
• Gathering information from employees to explain complex technical errors and concepts in simple language.

Internship

• Observed business process pre-system integration.
• Analyzed requirements for new system.
• Created database schema design for new system.
• Developed pre-set queries and operations for data retrieval.
• Designed and implemented user interface using visual studio 2022.
• Made sure the system meets user requirements and is easy to use.

• Helping End Users fix their phone and computer issues.
• Troubleshoot hardware and software to identify the problem and fix them.
• Replacing computer parts.
• Building computers. (Building mostly Gaming Pcs from scratch connecting all components together to one fully functioning computer) Decent Proficiency.
• Configuring home networks.
• Retrieving Lost Data.